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Montauk Sofa

Name: Montauk Sofa
Address: 228 Abbott St, Vancouver, BC, V6B 2K8, CA
Telephone: (604) 331-2363
Price range: $$$

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228 Abbott St, Vancouver, British Columbia, V6B 2K8, Canada

(604) 331-2363 www.montauksofa.com

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Justin Lam

Nov 9, 2018

Beautiful sofas so comfy you won’t wanna get up

Andrew Epstein

Aug 31, 2017

Staff have been terrific and the sofas are amazing, although don't look for a bargain. I have purchased two sofas from Montauk in the past year (one from Toronto and one from Vancouver). In both cases the purchasing experience was exceptional with lots of assistance from the sales staff. We had some trouble with fabric selection (the first two choices were discontinued); however the staff couriered additional samples to us to review and make alternate selections. We also realized one of them sofas (Stanley) was too big for our stairwell, AFTER ORDERING IT! We panicked, but Montauk staff arranged to have the factory split it into smaller pieces and the delivery staff reassembled it at our place. They look great, and despite the fact that they were (frankly) astonishingly expensive, we hope to enjoy them for many years.

Mariah Johnson

Nov 3, 2017

Superb customer service paired with an amazing selection of designer furniture in a warm and welcoming environment.

Montauk Sofa

Nov 30, 2016

Thank you very much for taking the time to write a review. We are very sorry that your experience with Montauk Sofa was not to your satisfaction. I'd like to you assure you that we take customer satisfaction very seriously. We have also learned from this experience and we have put in place a more comprehensive customer follow up strategy to ensure that our clients know when their custom furniture will be delayed or when we are working on solutions to unexpected circumstances. I also feel that it is my responsibility to elaborate on the circumstances of this episode. The sectional was delivered to Vancouver later than expected. Upon delivery to the client's house we discovered that one of the pieces was damaged during transportation and that it could not be repaired in the house. We informed the client that it would take two weeks for the repair. We then had the damaged part of the sectional picked up and brought back to Vancouver. Monday we rush ordered, manufactured, and air shipped from Montreal a new upholstery. By Thursday the repair had been completed. Transportation delayed delivery to the client's house until the following Wednesday. The entire repair process took less than the two weeks we originally quoted. Thank you again and we hope you enjoy your sofa for many years to come. Ivan

Adam Hutt

Oct 15, 2017

Fantastic comfy sofas, the upgraded fabrics seem a bit expensive but let's see if they are willing negotiate when the time comes

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