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Once Upon A Child - Surrey

Name: Once Upon A Child - Surrey
Address: 3238 King George Blvd, Surrey, BC, V4P 1A5, CA
Telephone: (604) 536-6823
Price range: $$$

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3.4 Google Review

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3238 King George Blvd ##4, Surrey, British Columbia, V4P 1A5, Canada

(604) 536-6823 www.onceuponachildsurrey.com

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Refresh Reviews 3.4

Anita Brunet

Apr 21, 2018

I love the layout of this shop, I’m there at least once a month (I have 4 kids of varying ages). I find the prices extremely reasonable. It’s not as easy to find age 5-9 and that’s due to the wear of the clothes by kids that age I’m sure. But lots of baby and toddler and lots for older kids 10-16. Could the ladies be friendlier? YES. But the gentleman sure has customer service down (I assume he’s the owner or manager). They are a franchise so they follow their franchise guidelines but I think they should consider taking sweatpants/jeans with stains, maybe have a section for “kicking around” clothing. I need sweats for sports and don’t care about a stain here and there. I also consign here, my last experience left me with a bad taste. They called and said come get your stuff before closing or it will be donated tomorrow. Wow, like give me a chance to no-show before leaving a somewhat arrogant message. I get others might have not shown up on time but I had no intent on not keeping my word. Overall though, I still highly recommend this store.

Lindsay F

Aug 10, 2018

Only location that doesn’t honor company-wide store credit. Very disappointed to find this out after driving an hour round trip with an unhappy newborn. Staff was really nice and apologetic but this policy is incredibly unprofessional.

Natasha

Aug 12, 2018

So I took some things to once upon a child in south Surrey and they gave me a ridiculous offer for what I was selling ($20 for several EUC and brand new items) I took back my things when I showed up and then tonight when I went to sell a toy to someone I discovered the batteries had been removed so I had to put 4 new ones in to show the women it was working. I went to look at all the toys I had taken to once upon a child and they took all the batteries out of every toy...... so pissed.....I will never shop there again and I will let me fellow moms about this so it doesn’t happen to them Once Upon A Child - Surrey, BC

Jacqui White

Sep 17, 2018

Oh this store... the last few times I brought clothes in I had been horribly disappointed. I tried again today because there are new owners, however nothing much has changed. Saying things like, it's not what we are looking for, however the racks in the larger sizes seem to be pretty bare. I never try and sell the "well loved" clothes or something I knowly can see has a stain. Today they rejected a brand new Zara coat because they said it was matted with black animal hair... ummmmmm, that is the nature of the wool, it was a black and grey mix!!! They also rejected brand new winter leggings that had never been worn.. Don't bother bringing in Gymboree or an "off brand." I don't know. It is way better to just sell on a swap site. You'll get more money, not have to deal with crappy judgemental attitudes and have people pickup from you - not have to drive to a store. Come on since Upon A Child... you can do waaay better.

Sanya Sutherland

Oct 18, 2017

I was very impressed with the pricing of their baby clothing. Everything we purchased was in amazing condition for used items. I can't say that the staff was friendly or helpful but, honestly, I went in for clothes, had no problem finding the sizes I needed as they were all organized so well that I didn't need anyone to help me. If i was paying $30 for a baby outfit I would probably have expected someone to help but seeing as I was paying roughly $3 an outfit it was a good trade off. Plus i hate pushy sales staff following me around the store. I will definitely be coming back soon as you can't beat the price, quality and selection!

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Opening Hours

Mon:9:30 am - 8 pm

Tue:9:30 am - 8 pm

Wed:9:30 am - 8 pm

Thu:9:30 am - 8 pm Open Today

Fri:9:30 am - 8 pm

Sat:10 am - 6 pm