Leon's Furniture

I ordered and paid upfront for a mattress, I was told by the associate that it would be delivered in 3-4 days and that by the end of the week I would be sleeping on my new purchase. After 2 weeks I contact them and asked them about my purchase, they told me that the associate indicated on my paperwork that he told me that it could take up to 4 weeks, I thought hey that's on me he pulled one over my eyes, fine I'll wait the 4 weeks. After 4 weeks I contacted them back and asked about my purchase, I was told that if they didn't call then it didn't arrive and that it will likely be here on the next truck. At the 7 week mark I call back and asked to speak to a manager, who told me that I wasn't the only one waiting for a mattress to come in, when I told them that I don't care about those other peoples purchases that I'm calling about mine, they then offered to throw in a free mattress cover, I thanked them and asked when will my purchase be in, they asked me if I could call them back on Friday and they would have an answer for me. So for the last 3 Fridays I have called them, and each time given a response that sorry they left early today, or sorry their not in today. When I call this last Friday and was told they wasn't in, I requested to speak with any manager or member that can give me information on deliveries, I was told sorry none of those people are not in today, this was in the early afternoon on a Friday, and to call back. So today over 9 weeks later I call and they are in a meeting, I was told after they took my name and number that as soon as they get out of their meeting they will have them call me. I've still not heard from them, and still don't have my purchase. Well after responding to the reply below to contact Leon's customer service and getting no reply, I continued to call the store requesting to speak with the manager and leaving my name and number to which he continued to avoid and ignore me, someone from Leon's in Coldbrook actually called me to say sorry it's taking so long, should be in at the end of the month, but we can offer you this other mattress instead if you don't want to wait. So I had a look at it online and the only reviews I could find were in a different language, when I tried to look for it on the Leon's site I couldn't even find it, so I contacted the Dartmouth store, who told me that they have 5 of the mattresses I ordered in stock and that if I wanted to get it tonight then when they go on sale in the next little bit that I will get a refund cause of their 60 day price guarantee, and they also do free delivery. So I called Coldbrook back asked for the manager one last time, got told sorry not available, so I cancelled my order and now have a mattress in my house. At the end of the day, stay away from this store, if their distributors aren't willing to provide them with product and everyone else is able to get it in a matter of days then there is something fishy going on. Save yourself the time and headache drive the extra 45 min to Dartmouth.

DO NOT PURCHASE ANY PRODUCTS FROM LEON'S IF YOU ACTUALLY WANT TO RECEIVE THEM BEFORE YOUR FUNERAL! Leon's is a garbage company that does not even have an inkling of what you would call 'customer service'. Ordered a new mattress and box-spring in the middle of September, promised a 4-6 weeks delivery. Called the store around 8 weeks to inquire and they said 'it says they will be delivered by the end of November'. Fine. Start of December rolls around, still no delivery. Called again and told 'it will ship next week to our store so you will get it in two weeks'. At this point I assumed I probably wasn't getting the order before Christmas, and this is where the employees of the store started to show their garbage customer service. FOUR times I was told I would be called back with updates, or would have the manager contact me, but never once did I receive a call. I only got more information when I contacted the store myself. I only got a hold of the manager after calling multiple times looking to speak to her. I then came in to the store to look at another mattress they actually had in stock (surprisingly)...but it was way too firm. This is where an employee let me know that all these issues were the fault of the franchisee, and that corporate had taken over. Understandable...so I then expected my mattress would be coming very soon as corporate was having multiple truckloads of orders coming in every day (as per what the employee said). Be warned, the issues are not fixed. The manager doesn't know how to respond to a customer, the ladies who work at the customer service desk don't know how to respond to a customer (thanks for promising to call me back and then never doing so...and continuously promising a delivery that wasn't going to happen). At the end of it all, the employees started to blame corporate, saying that 'corporate has to approve a pick up from the Dartmouth store before you can get your order...and that won't be until the new year at least'. So there my order sat in a store not even two hours away and either corporate or the store itself were too lazy to pick up the phone and do some actual work. Between the lack of intelligence and customer service by the employees, the manager, and apparently corporate itself, I cancelled my order and purchased from another company who actually knows what customer service is. That company, located not too far from Coldbrook Leon's, was amazing from the moment I walked in the door. Helped me find the right mattress for me and didn't just want to make a quick commission. tl;dr Leon's is a garbage company, with employees who seemingly only care about their commission and not their customers. Do not purchase. There are many other retailers in the valley who know what customer service is, and will actually delivery your order.

My boyfriend and I decided that we wanted a new coffee table and tv stand, when we went up they said the tv stand has too be ordered because it wasn’t in stock. My mother also came with us she ordered a tv which had too be ordered all fine and dandy until 2 months later and we still haven’t received word on where or stuff is. We have called numerous times and every time no one can give us no awners as to where our stuff is and why it is taking so long! NEVER will I have Order another thing from Leon’s!! My business will be going else where!!

Worst service and will never purchase from Leons again. Bought washer and was told 4-6 weeks for delivery but that I would get a call the following week to give us a date. Did not hear back so I called twice and both times they said they would call back next day with update but they never did. My husband then tried to call at the two month mark and he had the same thing - they will call back the next day but then never called. Enough was enough so today 68 days after paying for the washer we got our money back and will go elsewhere...and this was not a cheap washer was $1,511 so if I charged interest like I am sure they do perhaps I would have gotten washer. Horrible. Do not buy from them. **Update so was to receive credit November 22nd - today is December 2nd and have still not received the credit. Emailed them the day of this problem and of course no response. Emailed again today.

Joanne was very helpful and meeting our needs, the store offers a large variety of options. But a week after we were there we were told we had won a $100 gift certificate and they would send it in the mail. After about two weeks we were passing by and stopped in and we're told that it was sent in the mail. To this day months later we never received it so we are pretty much convinced it was some kind of come on scam. It's a shame because I was going there to buy decorative accessories beyond that price and now we've chosen to go elsewhere.