easyhome Rent to Own

Purchased a bed Excellent price, EH associate offered me great customer service and delivery/ setup was fabulous. Transaction completed within 24 hrs well done 👍

Horrible. This is what happened. had sent in an email earlier and this is a follow up of what happened when my son went into to make 3 weeks of payments which are $32.54 per week which equals $97.62. They charged me $239.24. The ticket number is 002617 A huge difference don't you think This is a horrible way to treat a customer, rip them off by over $100.00 when my payment wasn't due until next week. I told them I would be paying monthly but they kept calling, sometimes 5 times a day, that is not allowed and why are they doing that when I had made payment arrangements on a monthly basis. I think you better look at the people you have running your store here. And a guy with an Easyhome truck showed up here on Friday while I was at work my son told me and said he had a paper for me. Why? My payment was not due until next week. I do not want to be harassed by your employees anymore. My payments have been up to date and they were told I would be paying monthly. Just to give you an example, I would go in and make my payment and they would be calling me the next day about a payment that wasn't even due and not late. What is wrong here? Harassment is not part of good customer service and ripping customers off is illegal. You have my phone number so please give me a call and talk to your employees and tell them to stop calling me 3 to 4 times a day, everyday when my account has been up to date. It is there responsibility to know when the customer has told them when they are going to pay. And another thing, they never even gave me a contract and then they told me that insurance was mandatory, how can you do that? I did not want the insurance and wanted to opt out and they told me that I had to take it so that raised my bill. My sofa was $22.00 dollars a week plus hst of $3.30 so my weekly bill should be $25.30. And the weekly insurance is $7.24 which is excessive to me. I was not even told about the insurance, I was waiting in the car and my son went in and made the payment and it was $32.54 and I said that's too much so I went in and was told it was insurance and I had to take it. Why was I not informed of this, why did they not show me that in the contract, why is it mandatory when you can opt out of insurance with other companies, even banks. What's going on here. I wasn't given the contract, my sofa was a day late. They will rip you off, do not purchase anything from them