WorldWide Furniture

I went in to look at sectionals and Carolyn, the assistant manager, was very helpful and seemed very friendly at first. I decided on purchasing one but ran off as soon as I decided to put a deposit down. I felt very rushed, like she didn’t want to lose the sale. She didn’t wait while the lady was processing my deposit or even shake my hand. It seemed very odd. I even mentioned it to the ladies behind the desk. They said she must have other customers. The place was dead. When I walked out she was sitting chatting with other employees. It put such a bad taste in my mouth. I’m writing this before leaving the parking lot.

Had to pick one star in order to even post this review. Horrible customer service! I will never deal with World Wide Furniture again! The salesperson totally mislead us on our order, and then tried to blame it on us saying we didn't pay attention when she went over the bill. She was the one talking to us and telling us all about her kids when doing the order...almost as if trying to redirect our attention. We bought a sofa and bedroom suite. The bedroom suite only came with one nightstand with a mirror, a chest and the bed. The salesperson was really nice in the beginning, she made some suggestions about changes we could make to the suite, and suggested taking the mirror off the nightstand and putting it on the chest, and said we would add a second night stand to the order without the mirror. We agreed. When we were placing the order, she claimed to make a mistake and had to redo the entries. We were told she was ordering the sofa, bed, chest, nightstand with mirror and a nightstand without mirror. We paid for the order in full and arranged for delivery 2 weeks later. We thought the salesperson was fantastic and recommended our friend and family seek her out. We even went back during a recent clearance sale they were having and bought a rug...even though she didn't help us, we gave her credit for it when paying for it. The day of delivery, it was the delivery guys that told me only one night stand had been ordered. I tried calling the salesperson and was told she wouldn't be in for a few hours. I asked for a manager and was told the same thing. One office clerk told me to refuse the order and hung up on me. upon calling back another salesperson told me to just come over to buy and pick up the second stand..."What's the big deal??" was his comment. The original salesperson called me when she finally got in and got defensive about the order, and said if we had paid attention to the order, this wouldn't have happened. All our fault...she took no ownership at all. Even though she did recall us talking about the suite pieces and having a second nightstand without the mirror. I told her I feel as if she purposely deceived us. she got upset, said she was doing this for 13 years and would never do anything to her customers. Except put all the blame on them...that is. I asked for the manger to call us, but haven't heard anything from him/her. We like the products and the prices, but untrustworthy salespeople takes away all the good. We'll never go back.

We bought a bedroom set, chesterfield and chair from World Wide Furniture. When it arrive they could not install the feet on the chair because the screws would not line up and in addition, there was a big dent in the wooden frame in the front which I took pictures of. The delivery guys took the chair back to the store and told me to call World Wide Furniture, which I did that day. They told me that they would call me back. After two days of not hearing anything I called them again on Thursday and they said the manager was and out however she was the office manager and she would get this sorted out and get back to me when she knew something. As I did not hear anything by Monday, I called back and they said a new chair would be delivered on Thursday. When the chair arrived it already had the feet on it however, it was not a new chair but the same one that they first delivered, as the big dent in the same spot and an additional cut in the wooden frame higher up which I also took pictures of. When I called the store they said just keep it and someone would be out to fix it. I sent it back with the delivery drivers and said that I wanted a new chair like I was originally told I was getting. The lack of respect that this store shows to its customers is appalling, they will not call you back and then they out right lie to you and hope you are dumb enough to fall for it. Hopefully they call me tomorrow and tell me that this should not have ever happened and they will be delivering a new chair with a delivery dated, if not I expect a full refund for the chesterfield (they can come pickup it up) and chair. I will update this post on the outcome.

Indignant staff. Terrible customer service. Waiting 6 weeks for a table we were told would take 2 weeks or less. The aggravating part is that no one reached out to notify us it would take longer than expected. Go to Ikea.

Ordered a seconial from this business, waited 4 weeks for it to arrive. Got a call on a Monday and set delivery for Wednesday. I quickly sold my old sofa and chair. I was at work, my wife was home waiting for The delivery. The two young guys showed up to deliver it. After barley making an attempt to get it in the house, they determined it wouldn't fit. The width of my door is a full inch larger then the sofa itself. We contacted Nation Wide and the customer service was the worst I've ever had to deal with. Now with a empty living room and a 3 year old we have to wait another 4 weeks to get another sofa from a different business. I will be sure to tell everyone I know, not to buy anything from Worldwide.