Friends Furniture And Mattress

DO NOT BUY FROM HERE! ****This place is a complete scam! *** We bought a real leather sectional couch from here. When we finally got it, the sewing was coming out in the seams and a spring was sticking out on one of the pieces. We emailed/called even went in person to have it replaced. Because I was losing my temper after several months of no response the owner promised he would call with the new piece. A week later movers just showed up at my house with the ‘new piece’. Luckily I was home. It was raining, the new couch had no plastic on it, the movers just walked in with muddy-wet shoes scraping my wall and front door bringing it in. After they left I started wiping it down and it was filthy! I realized the new seat was the display as there were blue jean marks from people sitting on it. My husband stopped at the store on his way home, sat down on our old couch (now in the store on display) and felt the spring that had been sticking out. The manager apologized that he tried to scam us, and that he couldn’t get the new couch on the date he had promised so he thought he would pull a fast one and give us a dirty display couch. He eventually did give us a new couch after months but we had to keep the display one for a while. And it doesn’t end there..... not even a year later, that same new replacement, the frame completely broke and was sagging. Again we emailed and called for over 6 months. No replies. And when we would call they always pretend the owner isn’t in etc.and give us a different email to contact. Finally we went in person. The owner tried to say he was the ‘new’ owner and he’s in no way affiliated and gave me the phone number for the ‘old’ owner. I told him I was calling right then while I was in the store. After asking him some questions I find out they’re all affiliated owners with the other Friends Furniture in Brampton etc. When he got caught in his lie he started swearing at us and kicked us out of the store, locked it up and closed it early lol They’re all just scammers. Someone did call us back and tried to charge us $250 to fix it but we declined and got someone else to fix it.

Furniture average I experienced a lot of messing around when I gave them business Would never go back

Absolute Scam. Randy the supposed owner is unprofessional and extremely rude. Based on his personality it is my greatest recommendation that he receives therapy and counseling as well as many customer service classes.

Needed a simple double box spring. Went in on Saturday September 8 and paid for it. They told me shod be in on Thursday September 13th and they would call. No call so gave it the weekend and still no call. Went went into the store and it was in but they did not have anything to tie it down to my car (which is on me) but they offered free delivery. I have been it is now September 26. I have been give 3 dates and still no delivery. They called me for my address at 630 and said they are on their way - I live 15 mins conservatively from the store - it is now 7:44 and when I called the number of the delivery guy they hung up and I called back and the straight to answering machine.... Called again. They said 15-20 mins. Let's wait and see.

The quality of the products is very very nice and that matter of fact is that the prices are much lower than other decor stores. Will suggest everyone to once go and check this place. Loved my experience.