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DOT Furniture

DOT Furniture

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5.0 Google Review
1615 Dundas St E, Whitby, Ontario, L1N 7G3, Canada
(905) 720-2999 dot-furniture.com
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Jun 23, 2017
Re: Customer Service experience at the Whitby location. My wife and I went into D.O.T. for the first time at the end of April looking for a new patio set. We purchased a Metro Patio Table set and we very happy with the quality of the product and how helpful the sales associate was with this purchase. On May 13th, we took delivery of the set and signed off on the paperwork. After the delivery people left, we noticed a small issue with the glass top and immediately contacted the Whitby store to advise them of the issue. My wife and I have recently had quality issues with two other products and the customer service provided by the two companies involved was a disappointment to say the least, and didn't hold a lot of hope that the issue with the glass top would be resolved to our satisfaction. That said, Kelly, the Whitby store manager, was immediately helpful. Her care and attention to our issue was genuine and my wife and I right away knew Kelly would do all within her means to ensure our satisfaction. Kelly kept us up to date with the status of our replacement and contacted us this past week to advise she had a replacement for us and we set a delivery time. Her delivery guys were on time and looked after everything. Kelly and her team at Whitby D.O.T. provided us with service above and beyond our expectations. My wife and I will shop at this store again, and have told anyone who will listen about our positive customer experience, from initial purchase, to replacement of the table top, to complete satisfaction as a customer. D.O.T. product is good, but people like Kelly and her team make it great. Best regards, Wayne Bonner

Jan 23, 2018
Great service and great prices for quality furniture

Jun 25, 2017
Excellent customers service and the selection was awesome.

Aug 11, 2018

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