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Ashley HomeStore

Ashley HomeStore

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4.1 Google Review
1650 Victoria St E ##5a, Whitby, Ontario, L1N 9L4, Canada
(905) 723-4786 ashleyhomestore.ca
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Google Reviews

Refresh Reviews 4.1


Aug 27, 2018
Went to this store to find a hutch for our dining room. We were greeted and attended to by a very rushed Spanish sales associate. The sales person advised that they offer free delivery and offered price matching. When I presented the advertisement to be matched, the attitude of the sales person became aggressive and made us feel unwelcome. After this point, she also advised us that the delivery fee was $80, after already telling us that they offered free delivery. We were told if we wanted to pick it up, it would have to be from mississauga.. made no sense. I told her that the company offering it at a lower price offered free delivery and I asked if it could be price matched. She advised that they only do curb drop off and I would have to pay the $80 delivery charge for them to bring it inside the house and take the boxes... I chose to leave the store due to no continuity in this sales persons service delivery as well as a VERY poor attitude toward my wife and I. Expected better service from Ashley furniture... definitely will not return to this location.

Sep 8, 2018
Im only giving this one star because it wont let me give 0. Absolutely terrible customer service. We received a damaged item and it has taken almost 2.5 months to receive a replacement. I had to call back every day and was consistently told they'd call back with an answer. They never did. After finally receiving a call back I was told that the replacement part they had set aside for me was given to someone else. They gave me a new delivery date and then changed that twice! When you deliver a customer a broken piece, you should make their new part a priority - with Ashely furniture they made me their last concern. Every time I called I kept getting brushed off and given different answers. Terrible first time experience with this company!

Oct 3, 2018
I visited this location 2 twice in past 3 days and each time I was greated with such warmth. Victoria and other staff members was exceptionally helpful. I will return for my future purchases. Thank you!

Sep 26, 2018
Had an amazing experience with Abdul Haseeb Babar. He was really patient with us while we kept switching the items. Really helpful! Thank you once again for being so patient. Really appreciated your service today! Will be back for more furniture!

Oct 6, 2018
Jordan Bold was the best! Very helpful, just wanted to hang out with him for the afternoon! Very nice guy going to get in touch on Tuesday!

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 6 pm

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