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Sep 17, 2018
Recently purchased a sectional at this location. Was helped by Alisha who was excellent and helped make our shopping experience a positive one. She is very knowledgeable and was so helpful when it came to finding the right furniture for our space. Will definitely return to see her if we are in need of other items for the house!

Sep 29, 2018
A week ago I bought a dining set (table and 6 chairs) at The Brick. At first, the sales associate, P.A., told me the delivery guys would only set up the table but not the chairs. A few minutes later when he printed the sale order info sheet, he told me that after all the chairs will also be installed and he showed on the paper there's no "R" besides the chairs meaning they will also be installed! Well, he lied. The guys delivered everything today but told me they don't set up the chairs, only the table. I am frustrated. The Brick should ensure that its employees give accurate information to customers and that they understand the system/codes "R" or no "R"... I cannot set them up myself, The Brick should take responsibility for its employees' mimistakes and send someone to complete the job as promised by their employee P.A.

Sep 25, 2018
Sales people are a little like sharks circling, but manageable. The issue I feel compelled to write about is the customer service you get when you call (I will put you on hold *click*). I have called and gotten an aggressive rep who was hostile, and today I got a woman with a British accent who seemed intent to get me off the phone - she did not once use any manners, and only followed up because I kept asking follow up questions. Then she kept speaking over top of me instead of listening, so I had to repeat my information several times before she got it. Then she thought I was upset about my furniture - while I was not pleased, her behavior was far more aggravating than the issues with my furniture. To be fair, it was noisy there and she may have had issues hearing, but that doesn't excuse her apathy or lack of manners.

Sep 11, 2018
Horrible customer service, and really rude Representatives! Its a real waste of time and money. After a long wait to receive a replacement for the damaged furniture, The new item was delivered damaged too!! which i didn’t accept. When i called they said they cant guarantee the product to be delivered in good condition! And if i requested an inspection before shipping they cant guarantee it will not be damaged during shipping!! They don’t know the basics for quality control. Please don’t waste your time and money on this store.

Sep 11, 2018
Terrible customer service and after sale service. We paid a lot there however you don’t get the quality you paid for. Lots of finishing defects. We are requested to picture and report any defect within 48 hours which we did. We had to wait for 8-9 days till we had someone from there to contact us . They offered me a discount to keep the stuff as is . Also have to mention some rudeness that we have seen when we dealt with couple of representatives there . We accepted the offer on one item but we insisted to change the other item ( dining table) . We received the replacement after 3 weeks and guess what? It was much more worse than the original defective item that we received at the beginning to an extent that the driver himself didn’t even bring it inside the house and he called us to check it inside the truck. They are supposed to be under the same umbrella with leons but my advise as i tried both, pay few extra and get a better customer service. I am writing this feedback for the clients to watch out not for the company as from what i have seen it’s hard to change there service in the near future.

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Opening Hours

Mon:9:30 am - 9:30 pm
Tue:9:30 am - 9:30 pm
Wed:9:30 am - 9:30 pm
Thu:9:30 am - 9:30 pm
Fri:9:30 am - 9:30 pm
Sat:9 am - 9 pm