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Structube

Name: Structube
Address: 616 Gardiners Rd, Kingston, ON, K7M 3X9, CA
Telephone: (613) 634-2221
Price range: $$$

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3.5 Google Review

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616 Gardiners Rd #Unit 5, Kingston, Ontario, K7M 3X9, Canada

(613) 634-2221 www.structube.com/en/our-stores/kingston-kingston-riocan-centre

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Google Reviews

Refresh Reviews 3.5

R 9er

Sep 8, 2018

Love the furniture and home decor but the staff is b*tchy. Especially the one who always wears a scarf. I prefer shopping online now because I dont want to interact with them.

Martha Williams

Aug 18, 2018

Went to the store to look at sofas. When I arrived the staff were sitting on the curb having a smoke!!! Decided to go somewhere else...smoking is gross enough, but sitting on a curb outside the store to welcome guests is an indicator of their professionalism.

Pamela Johnson

Jul 6, 2018

The delivery structure is confusing. We were told our things would be arriving at our home on a Tuesday and to have money ready to the local movers. We then found out the shipment comes in Tuesdays, the moving company would then need to be called by you to sort out a delivery. They then mixed it up again and thought we would collect the items. We ordered the items on June 2nd...won't get them until June 14th. Seems like a long and complicated waiting game. Not keen to do business there again....Let me add however that the products are decently made, and the staff were friendly, professional and accommodating.

Luke Cree

Dec 21, 2017

Do not shop here. In addition to the other reviews complaining of the poor build quality, and terrible staff, they are actively trying to rip off their customers. 1) Prices, evidently, are made up. Looking at an EXTREMELY damaged "floor model" in the store I notice a sale sign that says "Regular $599.00. AS IS $299.00". This advertises a $300 reduction due to the extreme damage of the product (gouges in surface, scratch marks, chips from edge). The exact same product can be purchased BRAND NEW on their website for $399.00 with no indication of a limited time sale. The sign on the floor has a different price to inflate the appearance of a reduction. 2) Build quality is questionable. Cheap, low-quality materials. Poor design choices (such as bars underneath desks where your legs go, or chairs that are too small to sit in) are also commonplace. 3) Staff DO NOT INTERACT WITH YOU. I was in the store for over 20 minutes and the staff not once came out from behind their counter. On my way out the door one of the ladies thought she'd ask how I was. You already lost a sale... . This is an extremely untrustworthy store that does not even offer the basics of customer service. I can't say it enough; shop somewhere else.

Amanda B

Mar 11, 2018

Not sure what others are talking about in regards to the staff. It's refreshing to walk in to a store and not be asked by every single employee if you need help. I was able to browse on my own time and when I had a question I asked a sales person. Everyone was lovely and helpful.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 6 pm