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Payless Furniture

Payless Furniture

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4.5 Google Review
1258 Victoria St N, Kitchener, Ontario, N2B 3C9, Canada
(519) 745-6996 onpaylessfurniture.ca
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Google Reviews

Refresh Reviews 4.5


Dec 10, 2018
I purchased a Queen Linen-Style Fabric Platform Bed with Tufted Headboard and was impressed by the level of customer service in the showroom, through delivery and in a follow up email to check on customer satisfaction. The process went very well from start to finish. The bed was very well priced, easy to assemble and there is no chemical odour whatsoever in the textiles. Would purchase again from this shop.

Dec 14, 2018
Great customer service and gorgeous selection! I spent a lot of time in furniture stores shopping for various pieces of furniture, primarily bunkbeds. I was let down over and over by poor quality or way over priced. Not at Payless! They had a great selection with the quality I wanted at the right price! The staff were not pushy but very helpful and knowledgeable. They made shopping easy and delivery was on time and they brought it all right to the rooms I wanted. I am very satisfied with my purchase and will come here first when looking for other rooms in my house.

Aug 16, 2018
I was highly impressed with the service I received at Payless Furniture. I was able to see the item I wanted to buy and the salesman completed my transaction quickly and professionally. I opted to pickup the bed, and when I arrived, it was pouring rain. The sales staff had no issues with helping me get it loaded and secured in the rain. The bed itself is beautiful, and I am extremely pleased. The price was great, the staff was wonderful, I will definitely buy from here again!

Sep 18, 2018
I rate Payless 2 stars because I liked what I ordered. During the ordering process we made our order and was told we could pick it up on Saturday. When Saturday came we weren’t able to pick it up so we gave the Benefit of the doubt and waited until monday. We called and they said we could pick it up either Monday night or Tuesday afternoon... we called Tuesday and they said we could pick it up Wednesday. No apologies. When Wednesday passed my boyfriend drove down and with no apologies or anything we were told to wait until Saturday. We got it one week later. The Saturday. When my boyfriend went to pick it up, we were told that we couldn’t roll the memory foam mattress in the car so the employee said that if we wanted it to get home we needed to get straps from home. So he drove home and got straps. To our surprise, the employee we first dealt with before ordering told my boyfriend we could roll it, right after he got back from getting the straps. I would give this employee recognition for being great but I don’t know his name but, I think the one who sent us on a goose chase needs to be recognized for the crappy customer service.

Jan 3, 2019
Went in for the first time and was very impressed with our experience. Lots of food selections and found what we were looking for at an amazing price so easily!

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