Structube

Don't shop at this store. You will regret it The Marika chaise came without the cushion that was advertised. The Coastal king size bed is defective. The head of the bolt that secures the centre support column protrudes from the beam and props up one of the support slats at an angle. This makes the bed unusable because it can eventually rip the mattress. The store was notified about these issues the day after delivery. They took 9 days to confirm that the bed is defective. The promised replacements for both the cushion and the bed slats are estimated to arrive at the store 2019-03-08, nearly 2 weeks after original delivery date. Furthermore, in speaking to the assistant manager on 2019-03-05, she refused to arrange to pick up defective slats bundles (2 bundles, easily about 40lb each) and deliver the replacement slats and the cushion that was missed from the original delivery. The only way they would deliver the replacements is if I pay an extra round of $80 delivery fees. They want to charge me AGAIN for delivering the replacements! Considering I already paid over $3000 for the whole order, this is unacceptable customer service.

The staff were friendly and helpful except for Melissa, the manager we dealt with when everything went wrong. I had ordered a table and two chairs to be delivered to my new place on my move in day. When it arrived I only received one chair so I called the store and was told they would look into it and call me back. After patiently waiting for call I decide to call back. I was informed they had none in stock and that I could come pick up the floor model. I drive all the way there on my move in day which was busy enough as is and I had paid the 80$ delivery fee to avoid running around like this on my move in day. As I arrive there is a long line and I waited 15-20 min before talking to a very nice employee who was very apologetic and helpful. We had asked to speak to a manager though to see about a discount as I was no longer getting a brand new chair AND had to come pick up. The manager, Melissa avoided us by sending her employee back to talk for her although she was right in front of us. When she finally came to speak to us we asked what kind of compensation we can get because not only are we getting a floor model and had to pick up, BUT the floor model is all scratched up. She informed us we can get 10% off ... which is 9$ off an 100$ chair and on an order well over 1000$. Melissa was VERY rude and unapologetic. She wouldn’t wave the delivery fee of 80$ that was now irrelevant because I could of just picked up the entire order in store. We then asked to speak to her boss which she informed us was head office and she refused to give us their contact info. I do not recommend this place. Nice stuff but unfortunately they are not organized and when mistakes happen with your order they are not helpful at all. Melissa is the manager at this location and was by far the rudest person I have delt with in a long time. Very poor customer service skills.

Great price! The staff are friendly! I purchased 2 items. One was out of stock but the other was avaible. However I did not get the instock item until both pieced arrived.

The furniture is decent, reasonably stylish at a very affordable price-point, but the customer service is truly Structube's greatest product offering. Even before I got into the store, my client representative, Alex, was reviewing the items I was considering and providing feedback and suggestions. Once at the location, I showed him pictures of my new flat, and he recommended a beautiful set of furniture that even titillated my partner (and trust me fellas, she is a HARD one to satisfy). The real test of customer service came later, however, on delivery day. Unfortunately, there were some problems getting my furniture up the stairs, but not to worry. I called Alex, and he took an Uber all the way ACROSS TOWN to help me take every bit of furniture up to my apartment. Once it had been delivered, he even stayed and helped me assemble it. Now, he promises to get the delivery fee refunded. Truly a stand-up guy, and the fact that he was willing to do this all for some random customer truly speaks to his dedication and the incredible service of his fellow Structube employees. I could not recommend them enough!

Cheap products that look good. We bought six “Boston” dinning chairs from Structube about 5 years ago and with normal dinning wear, they are now starting to shed and dissolve. We tried reviewing these on their site, but they didn’t accept my review as it was negative. I really don’t like the idea of a company not allowing negative reviews on their site, people are now not informed before purchasing. Anyways, they have nice stuff but from my experience, depending on what you buy, they just won’t last very long.