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Structube

Structube

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3.9 Google Review
225 Marché Way ##102, Ottawa, Ontario, K1S 5J3, Canada
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Refresh Reviews 3.9


Sep 22, 2018
Went there with my mother to buy a new sofa. There was a massive canvas, maybe 6 ft tall and 4 ft wide, behind one of the display sofas. It wasn't properly fastened, just propped between the back of the sofa and the wall, so it nearly fell on my mother when she sat down. I managed to catch it in time. Complained to the staff and they told us we shouldn't have sat on the sofa I was considering buying because the art hadn't been properly installed. Woman working there just did not care and blamed my mother. Terrible customer service and a downright dangerous store.

Apr 17, 2018
Beautiful looking furniture. Went to the store to buy a bed frame. Ended up buying a bed frame, two computer tables, and 4 stools for our kitchen island. They are extremely sturdy and that's coming from a pretty big male. Shipping is ~80$ but you can have as many items on it without changing the price. I never asked for help because me and the fiance knew what we we're looking for but was asked by the workers if we needed anything. I really think their furniture is high quality and will probably end up buying more items in the future.

Sep 29, 2017
Recently made a purchase for my store at this location. The piece is absolutely stunning as well as very decently priced for such terrific quality. The manager, Charlotte went above and beyond to help us, something you no longer see regularly in the retail industry. She was patient, professional and incredibly knowledgeable. I will definitely be shopping at Structube Lansdown again.

Nov 14, 2017
Beautiful furniture but the worst customer service. I visited this location after phoning and being told that the chairs I was looking for were available in stock for purchase at the store. The chairs were put on hold for me and when I went to the store to pick them up, I was informed they were floor models. The chairs that I would be purchasing were on display and had several scratches and marks. The salesperson (who said he usually works at another location) admitted he didn't know the policies and couldn't offer any kind of discount for the damages. I was told over the phone there were 5 in stock, boxed and ready for purchase, and when I asked about this, the salesperson informed me those chairs were also damaged. He couldn't answer most of my questions and seemed to be making stuff up as he went. The other salesperson noticed this and encouraged me to come back when the manager was in. Terrible experience.

Mar 2, 2018
Beautiful furniture, HORRIBLE customer service, both at the store and with corporate. They delivered the table I bought broken and I had to jump through I don’t know how many hoops to have it picked up and be reembursed. The staff at the Landsdowne store is also incredibly rude. The manager, Charlotte, had a complete IDGAF attitude about the whole thing, and it was frustrating to say the least. It’s too bad because this could be such a great store, but it’s run in a very disorganized fashion. I recommend going to a different location, if possible.

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 6 pm