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Google Reviews

Refresh Reviews 2.8


Jul 25, 2018
I am a loyal customer of Brick. All the furniture , electronic appliances, and mattresses in my house were bought from this store. I like the adjustable good prices, convenient ways of payment, knowledgeable and professional sales and customer service staff. The most important is that if I had any questions of the products , the customer service was always there to help me to my satisfaction! I understand customer service is a so stressful job, but they just did it so wonderfully!That's why I always recommend this store to my friends.

Sep 28, 2018
I wanted to write a review of the good customer care experience that I had in this location, especially with one of their customer service associates, JB. I purchased a mattress over 5 years ago and it has now sagged to the point where it's so uncomfortable to sleep on it. It was an expensive mattress and honestly I can't afford to spend that much again on a mattress. I was afraid that there was nothing to be done about it but JB walked me through the whole warranty process. He was very patient especially since it took us about half an hour just to find my sales order record in the system because I moved and changed numbers several years back and can't remember it for the life of me! He was also very knowledgeable, as one would expect, about the steps to do the online claim. He stayed with me on the phone as I processed it. I hope this reaches his managers or supervisors. Now I'm just waiting to hear if my claim qualifies for a replacement or what not. I will update my review again as soon as The Brick gets back to me regarding my claim. So far, I am very satisfied.

Oct 5, 2018
My fiancé and I went to this location during the midnight madness sale looking for a set of night tables we wanted to purchase, we passed by at least 5 associates all lounging on the couches. Must’ve been in the store for 10 minutes and was not approached once. Discrimination because we are a younger couple? Dressed down? Not too sure but horrible service will not be recommending this location to anyone not customer service friendly at all it’s actually ridiculous.

Jul 19, 2018
For anyone with complaints regards customer service and products, see Face Book, I hate the Brick. Lots of people with the same type of complaints. So many in fact The Brick is known to The Better Business Bureau. Do a Google search and read 496 complaints. Deserve a zero rating. It's beyond belief the epic failure of customer service and attitude displayed from store management. They should be able to resolve issues in a proficient manner not cause further delay and once again cause further communication breakdowns. No wonder there is a sign at the service desk about not tolerating verbal abuse....the attitude of store personnel sparks frustration for customers. Simply admit error and offer resolution. Attitude and deceit is what the Brick offers, along with products that are poor quality. In today's world, people still expect honesty and good service, two things that the Brick consistently fail at. Apart from my review there are many below regards this location and the terrible service. My advice STAY AWAY. Go to a competitor.

Sep 30, 2018
Good service and great staff. Wes, in particular, I have dealt with twice and has gone above and beyond both times. Thanks.

INDUSTRY BLOGS

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed to...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Single Malt vs. Blended Whiskey: A Comprehensive Guide

#whiskey #smithville

Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey


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Opening Hours

Mon:9:30 am - 9:30 pm Open Today
Tue:9:30 am - 9:30 pm
Wed:9:30 am - 9:30 pm
Thu:9:30 am - 9:30 pm
Fri:9:30 am - 9:30 pm
Sat:9 am - 9 pm

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