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Refresh Reviews 2.8


Jul 25, 2018
I am a loyal customer of Brick. All the furniture , electronic appliances, and mattresses in my house were bought from this store. I like the adjustable good prices, convenient ways of payment, knowledgeable and professional sales and customer service staff. The most important is that if I had any questions of the products , the customer service was always there to help me to my satisfaction! I understand customer service is a so stressful job, but they just did it so wonderfully!That's why I always recommend this store to my friends.

Sep 28, 2018
I wanted to write a review of the good customer care experience that I had in this location, especially with one of their customer service associates, JB. I purchased a mattress over 5 years ago and it has now sagged to the point where it's so uncomfortable to sleep on it. It was an expensive mattress and honestly I can't afford to spend that much again on a mattress. I was afraid that there was nothing to be done about it but JB walked me through the whole warranty process. He was very patient especially since it took us about half an hour just to find my sales order record in the system because I moved and changed numbers several years back and can't remember it for the life of me! He was also very knowledgeable, as one would expect, about the steps to do the online claim. He stayed with me on the phone as I processed it. I hope this reaches his managers or supervisors. Now I'm just waiting to hear if my claim qualifies for a replacement or what not. I will update my review again as soon as The Brick gets back to me regarding my claim. So far, I am very satisfied.

Oct 5, 2018
My fiancé and I went to this location during the midnight madness sale looking for a set of night tables we wanted to purchase, we passed by at least 5 associates all lounging on the couches. Must’ve been in the store for 10 minutes and was not approached once. Discrimination because we are a younger couple? Dressed down? Not too sure but horrible service will not be recommending this location to anyone not customer service friendly at all it’s actually ridiculous.

Jul 19, 2018
For anyone with complaints regards customer service and products, see Face Book, I hate the Brick. Lots of people with the same type of complaints. So many in fact The Brick is known to The Better Business Bureau. Do a Google search and read 496 complaints. Deserve a zero rating. It's beyond belief the epic failure of customer service and attitude displayed from store management. They should be able to resolve issues in a proficient manner not cause further delay and once again cause further communication breakdowns. No wonder there is a sign at the service desk about not tolerating verbal abuse....the attitude of store personnel sparks frustration for customers. Simply admit error and offer resolution. Attitude and deceit is what the Brick offers, along with products that are poor quality. In today's world, people still expect honesty and good service, two things that the Brick consistently fail at. Apart from my review there are many below regards this location and the terrible service. My advice STAY AWAY. Go to a competitor.

Sep 30, 2018
Good service and great staff. Wes, in particular, I have dealt with twice and has gone above and beyond both times. Thanks.

INDUSTRY BLOGS

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of creating...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey


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Opening Hours

Mon:9:30 am - 9:30 pm Today
Tue:9:30 am - 9:30 pm
Wed:9:30 am - 9:30 pm
Thu:9:30 am - 9:30 pm
Fri:9:30 am - 9:30 pm
Sat:9 am - 9 pm

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