Leon's Furniture

Went in and picked out a reclining sofa, was ordered by Jackie who was lovely. One week later the sofa came on sale so I went back in to get the sale price, had no problem with that, and decided to purchase the matching recliner as well. Delivery guys were entertaining, got the job done although a little later than they had quoted. Still waiting on the recliner with no ETA but that's understandable given it was ordered while on sale.

If I could give NO STARS, this rating would be more accurate. First of all, he salesman didn't give us any information to help us choose the best appliance for our needs. We have subsequently discovered from the plumber that the Bosch dryer is lower-powered and will require a long drying time. On the day of delivery, a shipping charge was included and we had been told at purchase that there was free shipping. This required the delivery guys to phone the store (for 40 minutes) and to have the store explain why there was a difference re: cost from our receipt and the 'new' invoice that came with the shipping. After that waste of time, the guys left. I decided to do a first load of laundry to test the Bosch machine. On the spin cycle, a huge crashing sound started and the machines flew 3 feet from the wall. It was turned off immediately. After contacting the store, we were directed to a plumber (no promise of compensation or credit of any kind). The plumber found that the shipping bolts had not been removed. He said that should have been done by the delivery guys. He said we were lucky we turned it off right away or the machine would have been ruined. He suggested we take his invoice (136.00) to Leon's and request reimbursement for removal of the bolts.....in his words "the guys didn't do their job". BOTTOM LINE: Went to Leon's 'Customer Service' who refused to reimburse us as apparently customers are supposed to understand about shipping bolts and remove them. I doubt many people even know what a shipping bolt is and what they look like. Needless to say, Leon's Trenton has lost a potential future customer. AT LEON's TRENTON there is NO CUSTOMER SERVICE!!!!! Buyer beware!!!!

Very poor customer service, Went to Leon's to purchase washer and dryer for my new place. Found the units I wanted, purchased them and made an appt for delivery. Was not made aware of any issues with the dates I chose and was told they will arrive sometime that day but they don't give exact times for delivery. Took time off work to wait for delivery, appliances never showed up. Called Leon's to be told the truck with my appliances on them has been "missing" for 3 weeks. 3 weeks after promised delivery date Leon's calls to tell me my appliances are in, to only be followed up with there delivery truck is full and I can't get my appliances for another week. Lined up to pick up the appliances myself as I couldn't wait any longer, went into the store and asked for reimbursement for my hassle and having to pick up my own appliances and I was told "I was never charged delivery from the beginning". So there is nothing they can do to help. Appliances work great, just wish I chose a company that treated there customers with respect and took accountability for their problems instead of making them my problem. Will not be buying furniture or appliances from Leon's again and will not recommend them to anyone.

never order furniture online from Leons. I ordered and paid for dishwasher, stove, couch and chair - to be delivered a week later. Trenton Leons cancelled delivery the day of because it wasn't in stock then just stopped following up with a delivery date. A month later I asked for my money back and the manager - who still didn't have a delivery date for all of my items called me on a friday and said "go ahead and do whatever you want and have yourself a great day'"- then hung up. Didn't even let me know when my money would be refunded. Had to call back to ask. Was told to go online and figure it out. It was like I had caused the whole inconvenience. i was polite every time I called - just wanted my furniture! Terrible customer service experience As per 'the owner'''s response below - my money has not been refunded. half of it has. No response still on the other half. 'Customercare' was contacted 4 times. they don't respond. Buyer beware with this scam. No furniture and it is a fight to get my money back. Nightmare

We received exceptional customer service! All of the staff we spoke with were helpful, kind and generous. I really appreciate the kids play rooms on both floors. It made taking my children much easier on my shopping experience. So much to see and choose from with several floors and many departments. I will absolutely be back!