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Surplus Furniture & Mattress Warehouse

Name: Surplus Furniture & Mattress Warehouse
Address: 161 Bridge St W, Belleville, ON, K8P 1K2, CA
Telephone: (613) 779-8900
Price range: $$$

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3.3 Google Review

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161 Bridge St W, Belleville, Ontario, K8P 1K2, Canada

(613) 779-8900 surplusfurniture.com/belleville

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Karine Tarabulsy

Aug 21, 2018

I am so disappointed. I bought a couch and love seat in December. The sales rep offered us a discount to sell it to us to get it off the floor. Both items have fallen apart only 8 months later. The cushions are all flat and have lost their shape so much that your bum ends up on a hard wooden bar. There is a rip at one of the seems and the fabric has little balls on it. I am told that because I bought this as the floor model discounted I do not have a warranty and this should have been written on my bill. They sure know how to cover themselves. I feel completely ripped off. Live and Learn I guess.

The Daily Hunt 96

Aug 25, 2018

Got my new couches here, good quality and great staff. They even take your old furniture while delivering the new stuff. Overall great service.

Jimmy Green

Sep 23, 2018

Great experience. Easy to shop and good prices. Sales people are helpful.

Sweet Shanny

Oct 4, 2018

Update: The company has since made good and I have a new sofa and loveseat. There is a new manager there and he seems to actually care about customer service. ----------AVOID!!!!!! I purchased a furniture set in Sept 2017. It needs replacement. I started a claim with the vendor on July 19/18 & I still have no repair/replacement I purchased a sofa and loveseat on September 9, 2017. Within 10 months, the springs on the end seat of the sofa popped out. The cushions on both the sofa and loveseat have flattened out and are no longer comfortable. I purchased the extended warranty and was told by the warranty company that the claim was not valid as I did not report the damage within 30 days. However, I was not told of this obligation. When I purchased the extended warranty, I was told by the sales person that "he" would replace both the sofa and loveseat if it was damaged "for any reason" once within a 5 year period. I was told that even if the sofa fell off a truck, "he" would replace it. I was never given paperwork for the warranty...I only had proof of purchase on the invoice. Once the claim was denied, I contacted the store of purchase and spoke to the manager, Dave Stewart, and was told that he would put a warranty claim in with the vendor as the damage incurred within the first year. I submitted photos and a copy of the invoice on July 19th and have emailed the manager 4 times afterwards asking for a resolution and have been told that he was waiting for approval from the vendor. However, I still have not received a response from my last email. I have submitted a claim with the Better Business Bureau and with the vendor.

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Opening Hours

Mon:10 am - 8 pm

Tue:10 am - 8 pm Open Today

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Fri:10 am - 8 pm

Sat:10 am - 6 pm