Staples Ottawa-Fairlawn

I had a printing emergency (home printer not working right before a job interview) and Jenny at the print centre saved the day. She informed me that they don’t do on the spot print jobs but that she would make an exception (I came sprinting in, soaked from the rain and in a panic) which I was so grateful for. She hooked up my USB and had the resume printed (on really nice paper) within minutes and had me on my way! Thanks so much for a “restored faith in humanity” moment!

I wanted a couple of CD holders and only found one. The staff helped me order two more online. They were a great help.

I got some documents coil binded here. When I got home I noticed that some of the pages were bound not in the right order (they all had page numbers on them). Its possible that the pages may have somehow got out of order by mistake when I submitted the documents but I would expect staff to put the pages in the correct order before binding, or call me to verify if thats how I wanted it. I'm a little disappointed because theres nothing I can do about it now, I'm glad these documents were just for personal use

Fantastic service, I was trying to get a tiny picture printed out for a tiny locket for mother's day. This guy named PETE did a phenomenal job, he helped me, dedicated me time, had great customer service skills. Great job staples.

If I could give 0 stars I would. Ive never seen worse customer service in my entire life. I have had countless issues and horrible customer service with Staples and specially this location. I decided to give this place another chance as it was convenient for me. I honestly do not understand where they get their managers from; they clearly have no people skills, no training and no compassion for their customers- Just very poor customer service. I frequently spend money at Staples for printing and supplies and in the past 4 weeks Ive sent 3 different printing orders in online (totalling approximately $500). My first order was fine, My second order was also fine (I however had a few pages that were dirty) however my last order was completely wrong. Unfortunately I did not notice until we had gone to do our presentation and noticed our attendees were flipping through looking for the correct slides. Thinking it was my mistake I had spent some time looking to see where this mistake would have occurred. I finally came to the conclusion that in fact I did send the right document to print but received the same printing from a presentation last month (order #1). I called the store to let them know and to inquire about how this could have occurred to prevent this from happening again. I also asked for a refund of the $40. The manager called me to discuss - I had explained that I received a document with 23 pages however sent in a document with 19 pages to print and unfortunately appeared very unprofessional to the group we had been presenting for. Her response was that it was not possible, that they wipe the computers clean every night and remove previous documents. She told me that it was not possible to reprint old documents. I kept explaining that although I understand that, technology can mess up at times. After multiple calls with the manager she had asked me to bring back the documents to the store (Documents we did not have as we handed them out and our guests used the backs to right on). I told her I had a few left and she asked me to bring it into store so she could see them (essentially calling me a liar). My first question for her was why do you need the documents that you are going to put in the recycling anyways? I however went into store with the 12 documents I did have left and she went through them (again as if she didn't believe me). She told me again that it was not possible that it printing old documents and continued with "its not like my associates went into your document and added 4 pages from the internet" She kept repeating that and I could not believe what I was hearing. She finally said she would refund me for the 12 copies i brought to her. Again I could not believe that this Manager had such poor people/ customer service skills and would speak to a customer this way and all this for the $10 refund... I told her to keep her money and left as it was not worth my time that she was wasting. I have since boycott Staples all together and will be leaving reviews on all platforms. Worst place to shop. Not worth any deals.