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Friends Furniture And Mattress

Friends Furniture And Mattress

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3.2 Google Review
2835 Argentia Rd #2, Mississauga, Ontario, L5N 5V4, Canada
(905) 826-9555 www.friendsfurniture.ca
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Refresh Reviews 3.2


Dec 14, 2018
It was a terrible experience buying furniture from FRIENDS furniture. The after sales service was really poor. I bought a bedroom set from FRIENDS furniture. Once they deliver the bedroom set I found damages in almost all the pieces. So I asked them to replace those pieces. Initially they gave me a date and time (which I asked them to give as per their schedule) for the scheduled replacement, but they did not keep their commitment and they said no in the end. Thus they wasted my two days as I stayed home waiting for them. When I talked about this to them, the delivery guy and the office guy started blaming each other (strange no!). Finally when the delivery guys came for the replacement they behave very very rudely and while moving the stuffs they damaged my house wall at several places. I sent the email about this to the store and it seems like they don't care about this any more as they got their money. BE AWARE THEY DO NOT COMPENSATE (VERY RUDELY DENY) YOU FOR ANY DAMAGES OCCUR DURING THE DELIVERY. THEY ARE GOOD AT MARKETING AND SUGAR COATED WORDS. PLEASE TAKE THAT THING IN WRITING IF YOU BUY (I MADE THE MISTAKE BUYING FROM HERE) ANYTHING FROM THAT PLACE.

Dec 16, 2018
Worst Experience.. Mr Jeevan sold us a wide couch which we could not fit in our house. We got back to him regarding this and he refused to take it back and only exchange it for a sofa (which was worth 500$ less) at the same price. He's a complete swindler. Be very careful before visiting this store!

Oct 18, 2018
Excellent furniture collection and very good customer service. Staff people helping to selecting furniture and showing different options. Good prices.

Aug 12, 2018
Terrible experience. When we first ordered our items, Jeevan was very helpful and courteous. We also mentioned that if we had a good experience we would purchase more. We ordered a custom sectional, coffee and end table, and 2 night stands. We ordered in April and at that time told them we would have a very tight time line due to possession date and travel plans. They said they would have no problem accomodating this. However, once we narrowed down the date, they initially said no problem, then suddenly said they would no longer have a truck available for the delivery. In reality, they had a delivery already planned in our area for the day before, and didn't want to waste their time coming back to our area on another day. So they put our items in a truck and said they were coming on a voicemail. It took me and my husband calling most of the day to finally get through to them. We were having our house painted that day. They came anyway. They forgot our end table and didn't even mention it until we asked where it was. Then they lied and said they didn't have it in stock. Meanwhile I had already confirmed all our items were at the warehouse. They also have the wrong color handle for one of the night stands. Then as my husband was asking them about the pile of cardboard boxes they hadn't bothered to break down or even put in our garage, they simply got in the truck and drove away. When I called jeevan he said they had the table but it was weeks before they could arrange delivery. So my parents ended up picking it up and assembling it. Did we receive any reimbursement for delivery or assembly? No. Did they attempt to rectify the situation in any way? No. The only reason I gave 2 stars instead of 1 is because fortunately at least the items we received seem to be of decent quality.

Apr 15, 2018
When purchasing the item the service was good. Got the delivery after 6-7 weeks. Bought sofas and dining set. However, the delivery service was bad. They didn't show up when the delivery date was set. They lied saying that they called, didn't receive any call. I asked them to send a screenshot of the call they made. Didn't receive that proof because they didn't make any calls. The following day, they came but forgot the dining table. Showed up with only the chairs and sofa. Which was also damaged. The sales person who is also apparently the manager promised to take the garbage and even after tipping them they didn't take any garbage (boxes). And i have a newborn baby. Anyways It's true, after they receive the payment in full. They have the MOST TERRIBLE service.

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