Urban Mode

Truly one of Toronto's gems. Love the staff and the selections - modern, unique, and very well priced. We've never gone in here when we haven't come out with something that we absolutely LOVE!

Just made my third purchase from UM. I like shopping so I appreciate teams that invite your to come back and UM's pricing structure invites you to come back. More importantly, they know their product line, and they know the ways it might fit your needs/desires/dreams. I like to go back to talk about ideas.

Staff was very friendly and helpful. I went in to try out the Endy mattress and she talked about her personal experience with it. She didn't try to pressure me into buying anything I didn't want like you often get at furniture stores. Neat stuff in here too!

Urban Mode’s “sincerest” apology is clearly intended to shift the blame onto the customer. I only just came across their reply to my review, so time has passed as of this writing. However, the experience was one of the most unpleasant encounters we’ve ever had so it stands out in my memory. It was just as I described in my review below. According to Urban Mode, we called multiple times. We called a total of 3 times, which I guess, counts as “multiple.” My wife, twice and once myself. We were more persistent than we would normally be, only because we thought our request- to offer to pay in full, with just a grace period to confirm if the table would fit- was reasonable. We were in the middle of moving to a new place, did not have the keys yet; and just needed a chance to check the dining room measurements. I understand policy when it is intended to improve the business and provide a better experience to customers. I will leave readers to judge for themselves if this was the case. We’ve since purchased a gorgeous table elsewhere and are extremely happy with it, so it worked out better for us. Needless to say, we won’t be returning to Urban Mode. My wife and I had a very unpleasant experience dealing with staff at this store. We happened to drop by yesterday and we're pleased to find that they were having a sale. We saw a table that we liked at a great price. The sale was only for 2 days so even though we were not sure the table would fit the place we were moving into we called them the next day to purchase the table. We were informed that the sale would be final. We then offered to pay for it then if they could give us until noon the next day to find out if the table would fit. A reasonable request in my mind. This was met with a stern refusal by the staff member in a very impatient, rude manner. She nearly put the phone down on me before I said that we still wanted to buy the table. Despite the inconsiderate and dismissive treatment from staff we still were willing to go through with the purchase. The final straw came when we were arranging delivery for a specific date and were informed that if anything happened to the table -while still in their possession- before the delivery, they would not be responsible. This literally broke the deal for me. I have been to many furniture stores in the city and have never experienced such unaccommodating and rude treatment from staff. Quite the opposite in fact. Most stores have been very helpful and considerate. It was as if they didn't want us to buy the table for some reason. They made us feel like we were unworthy of their time.

I love this store! It has everything from house numbers to unique furniture and art and the staff is amazing. When traveling in California we went to a restaurant that had these really amazing Blue Dot chairs. When we got back to Toronto, I started to looking into whether or not we could buy them here and was pleasantly surprised to learn that we could get them at Urban Mode. Great store and great customer service.