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Bonanza Furniture

Bonanza Furniture

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3.8 Google Review
997465 ON-11, Temiskaming Shores, Ontario, P0J 1P0, Canada
(705) 647-8384 www.bonanzafurniture.ca
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Google Reviews

Refresh Reviews 3.8


Sep 28, 2018
They were most helpful, and I was able to get exactly what I needed!

Sep 8, 2018
Great friendly staff... very helpful

Dec 1, 2016
Worst service I've ever experienced in my entire life NEVER SHOP HERE!!!! Dishwasher came in destroyed and inoperable store would not help, told me it was a warranty issue and to call Maytag direct, called them and after over a 2 week process they finally agreed to replace the unit have been without a dishwasher since I ordered this one October 8th it is now December 1st and new one is not expected until December 12th. If that wasn't enough, they charged us full price on a fridge and told us we would 100% get a brand new fridge not the floor model, what happens you ask? On the delivery date they show up with the floor model and try and tell us that it isn't the floor model, but I knew it was as it was missing the water dispenser catch pan, which they mailed to me the next day, but guess what it also has several scratches on the left side door, and when brought up to them they just started dodging screening and avoiding my calls. They than called Maytag and told them they couldn't deal with me anymore so Maytag is actually sending me the replacement from the States as Bonanza apparently doesn't know how to deal with people and when are faced with an issue ignore you hang up on you screen your calls and all together stop doing anything for you at all. Instead of understanding and helping, it was neglect, excuses and lies. The owner Darcy is promised to call you back, and never does, and then has the secretaries lie and say hes out of the store for the rest of the day or cannot take calls, as he has no respect for customers he takes over $5000 from for 3 appliances and than throws them under the bus. If you want to get continually screwed for over a month and than finally have to go back to the manufacturer This is the place for you. If your a normal human being who wants good service AFTER they take you money, run as far as you can from this place and don't look back.

Nov 21, 2016
Very poor customer service. I recently purchased 3 new appliances that were quite expensive. I was told that all 3 were to be ordered and delivered. I gave specific instructions for the delivery date as I had arranged for someone to be at my house. Instead of calling the specified number (which was mentioned again the day of delivery) I was called at work. I'm a nurse, I work on a busy unit and did not want to be bothered at work. Our so called "brand new fridge" happened to be the display model from the store, with scratches and a broken piece on the door. I never got a curtesy call to advise me that I was even getting this fridge. They refused to offer any reimbursements to make up for th the damage. So after spending all this money on a "brand new fridge", I'm stuck with the floor model and I have to look at these scratches every day. Our dishwasher which was also supposed to be brand new has a broken part in it and the tub is damaged on the inside. There was broken plastic pieces everywhere. Again, they refused to replace it and are making us deal with it, by having us call Maytag for warantee. I never even got to use my dishwasher and I have to call for warrantee? How is that fair? This business does not care about their customers. This is what we get for attempting to support a local business. I could have bought the same appliances at Home Depot but decided not to. I just moved into a new house and need a new bedroom set. I was considering purchasing this at Bonanza. But after this experience, they are not to be trusted. I will never buy anything for this store again. I am thoroughly disappointed and extremely frustrated.

Jan 22, 2018
Good service

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Opening Hours

Mon:9 am - 5:30 pm
Tue:9 am - 5:30 pm
Wed:9 am - 5:30 pm
Thu:9 am - 5:30 pm
Fri:9 am - 9 pm Today
Sat:9 am - 5 pm