C.R. Plastic Products Inc. - Furniture - Stratford, ON - VerView
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C.R. Plastic Products Inc.

C.R. Plastic Products Inc.

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3.9 Google Review
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1172 Erie St, Stratford, Ontario, N4Z 0A1, Canada
(800) 490-1283 www.crpproducts.com
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Refresh Reviews 3.9
Aug 19, 2018
This large commercial order was placed June 1st. Our condo corporation wanted to replace their terrace furniture and, having been told our $10,000 order would be ready by July 1st, we sold off the existing furniture the end of June. It is nearing the end of August and we still have not received this order having been advised that part of the order is ready but not all. Not wanting to pay for 2 shipping charges, we opted to wait until the entire order was ready and understood it to be a matter of a couple of weeks which continued to be pushed back. The reason given was problems with staffing. CR Plastics should have known their constraints and the impact on a large order. While any reasonable person can understand production issues happen, it would have been prudent for CR Plastics and our local commercial representative to work together to arrange for the second shipping fee to be waived under the circumstances. We were the ones who had to put this suggestion forward and, at last email communication from our rep, were told he has requested this. That was several weeks ago and there has been no update. Delivery dates are a critical component of any contract and having the order delivered in two shipments while being charged for only one is a reasonable request. This is very poor business practice and I am extremely disappointed in CR Plastics. I do believe they have a good product but customer service is as important and they are simply not doing enough to remedy this. There are other terrace furniture options and, in hindsight, I would have sought those out.
May 28, 2018
We have two sets, one New Mexico and one in Michigan, both sets have performed wonderfully in very different climates going on 9 years. Great products!
Aug 30, 2018
Excellent product and exceptional service!
Jun 28, 2017
Final update. 2 chairs, 1 love seat, 1 coffee table. I started with the coffee table and had several issues. The chairs went together nicely and seem sturdy. The resin parts are solid. Issues with the coffee table: The screws didn't seem to be of suitable quality. While assembling it one screw ended up bent and another snapped half way up the thread. Several pre-drilled holes were not properly aligned and/or not countersunk to the right depth. This resulted in 1 screw missing the leg it was supposed to fasten, one coming out the outer surface of the leg, and 2 not going deep enough to grab into the leg. I have assembled resin furniture from other companies without this much trouble and given the cost I would have expected the engineering/mfg to be more accurate.
Aug 1, 2017
Purchased four pricey but nice chairs, one came with holes in the plastic and pieces of small plastic hanging off in spots, which had to be pulled off. When I told the company, they didn't take responsibility. Need four more but won't be buying from them again. I'll go to The Woodmill in Bracebridge instead. The pictures show how shavings were all over the product when the box was opened and wasnt' finished as the shavings were still stuck on the product in places, there is a picture of the holes in the product legs as well. We pulled off the shavings stuck to the product so no one would get scratched and then decided after to contact them to let them know. As I said, three were in great shape and one had no quality control and they denied helping.

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Opening Hours

Mon:8:30 am - 4:30 pm
Tue:8:30 am - 4:30 pm
Wed:8:30 am - 4:30 pm
Thu:8:30 am - 4:30 pm
Fri:8:30 am - 4:30 pm Today