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ShopPhoenix.ca

ShopPhoenix.ca

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1.6 Google Review
1245 Lauzon Rd, Windsor, Ontario, N8S 3M9, Canada
(519) 945-2001
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Mar 23, 2018
When we bought our couch from Phoenix we had great customer service and I loved that is was Canadian made, when the cushions cracked 3 years after and we wanted it repaired there was no customer service!! Called, E-mailed for 2 months with no reply, all we wanted to do was PAY to order new cushions from the manufacturer !! TERRIBLE CUSTOMER SERVICE, I will never buy anything from Phoenix again!!!!!

Mar 23, 2018
It's ironic business name is appropriate, as it would need to rise from the ashes of the poor customer service it has created. I left messages, emailed, called no one picking up during prime operational hours, it was like contacting your gypsi cousins in the caravan that show up every 10 years aka impossible. I give Pheonix you win!

Dec 16, 2016
I bought a beautiful custom bed. I was delighted I could pick the style and material and colour! I was told and invoiced it would be delivered 6-8 weeks. After 6 weeks, I called the store several times about our bed and every time they said, it would be soon! Finally on the 11th week, they thought it might be on the truck. It was finally delivered to me on the 12th week. The bed is beautiful and exactly what I ordered. The delivery was not in the time frame between 2-4pm as previously arranged, they were here at 5:30. I gave this a 2 star rating, because I anticipated having this bed 4 weeks ago and customer service simply said the manufacturer is very busy. They need to tell the customer, it is at least 10-12 weeks when they purchase this bed!. It can be a deciding factor. Although they are very friendly at the shop and the delivery and set up was fast. Sounds very similar to the previous reviews.

Dec 1, 2016
Hi Chad, you came in, ordered a $400.00 dining table which we got in right away and still have for you. You mentioned that your wife was worried about the square corner of the dining table because your child hurt themselves on your coffee table. I told you that all custom orders were final but because of your concerns I would make an exception and issue you a gift card for the $200.00 deposit that you put down. You took a while then came in and ordered a rug that was discontinued. You then said you wanted your money back so we returned it in full to you. We overlooked 2 of our policies for you. I'm sorry that you feel slighted by us but I don't understand. You are welcome back here anytime, I would love to talk this over with you. HI Christina, I'm sorry for the delay. Our bed manufacturer is a small shop and his time lines vary immensely. Tabitha's ( customer complaint below) was also from the same manufacturer. We have decided to not deal with them anymore. I have a gift card for you in the amount of $100.00. I hope this helps. We will also be offering you a substantial discount if you choose to try us again. Again I am very sorry for your bad experience. I'm sorry you feel I was rude when I insisted your husband apologize to my employee after he used inappropriate language. He apologized to her at which time I offered you the $100 gift card and also apologized for the 10 weeks time instead of 4-6. I hope we can try to make things up to you for that last delay. Hope to see you again.

Jul 28, 2018
Total scammer shop elsewhere.

INDUSTRY BLOGS

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

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The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm
Thu:10 am - 8 pm
Fri:10 am - 6 pm
Sat:10 am - 6 pm Today

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