Get to the top of the directory by claiming your business!
ShopPhoenix.ca

ShopPhoenix.ca

Claim Business
1.6 Google Review
1245 Lauzon Rd, Windsor, Ontario, N8S 3M9, Canada
(519) 945-2001
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 1.6


Mar 23, 2018
When we bought our couch from Phoenix we had great customer service and I loved that is was Canadian made, when the cushions cracked 3 years after and we wanted it repaired there was no customer service!! Called, E-mailed for 2 months with no reply, all we wanted to do was PAY to order new cushions from the manufacturer !! TERRIBLE CUSTOMER SERVICE, I will never buy anything from Phoenix again!!!!!

Mar 23, 2018
It's ironic business name is appropriate, as it would need to rise from the ashes of the poor customer service it has created. I left messages, emailed, called no one picking up during prime operational hours, it was like contacting your gypsi cousins in the caravan that show up every 10 years aka impossible. I give Pheonix you win!

Dec 16, 2016
I bought a beautiful custom bed. I was delighted I could pick the style and material and colour! I was told and invoiced it would be delivered 6-8 weeks. After 6 weeks, I called the store several times about our bed and every time they said, it would be soon! Finally on the 11th week, they thought it might be on the truck. It was finally delivered to me on the 12th week. The bed is beautiful and exactly what I ordered. The delivery was not in the time frame between 2-4pm as previously arranged, they were here at 5:30. I gave this a 2 star rating, because I anticipated having this bed 4 weeks ago and customer service simply said the manufacturer is very busy. They need to tell the customer, it is at least 10-12 weeks when they purchase this bed!. It can be a deciding factor. Although they are very friendly at the shop and the delivery and set up was fast. Sounds very similar to the previous reviews.

Dec 1, 2016
Hi Chad, you came in, ordered a $400.00 dining table which we got in right away and still have for you. You mentioned that your wife was worried about the square corner of the dining table because your child hurt themselves on your coffee table. I told you that all custom orders were final but because of your concerns I would make an exception and issue you a gift card for the $200.00 deposit that you put down. You took a while then came in and ordered a rug that was discontinued. You then said you wanted your money back so we returned it in full to you. We overlooked 2 of our policies for you. I'm sorry that you feel slighted by us but I don't understand. You are welcome back here anytime, I would love to talk this over with you. HI Christina, I'm sorry for the delay. Our bed manufacturer is a small shop and his time lines vary immensely. Tabitha's ( customer complaint below) was also from the same manufacturer. We have decided to not deal with them anymore. I have a gift card for you in the amount of $100.00. I hope this helps. We will also be offering you a substantial discount if you choose to try us again. Again I am very sorry for your bad experience. I'm sorry you feel I was rude when I insisted your husband apologize to my employee after he used inappropriate language. He apologized to her at which time I offered you the $100 gift card and also apologized for the 10 weeks time instead of 4-6. I hope we can try to make things up to you for that last delay. Hope to see you again.

Jul 28, 2018
Total scammer shop elsewhere.

INDUSTRY BLOGS

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history, tradition,...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm
Thu:10 am - 8 pm
Fri:10 am - 6 pm
Sat:10 am - 6 pm Today

Furniture Near Me

Limex Furniture

Limex Furniture

8444 Wyandotte St E, Windsor
Staples

Staples

7126 Tecumseh Rd E, Windsor
easyhome Rent to Own

easyhome Rent to Own

7201 Tecumseh Rd E #5, Windsor
Jacob's Restaurant Equipment Ltd.

Jacob's Restaurant Equipment Ltd.

6058 Tecumseh Rd E, Windsor
Worldwide Mattress Outlet-Windsor

Worldwide Mattress Outlet-Windsor

2575 Jefferson Blvd, Windsor