JYSK

I don't even know if my experience today deserves one star. This wasn't my first-time at this location, as I have made numerous purchases since it first opened. Unfortunately, this was my first-time having a less than one-star experience. I would really love to give this place another chance, as some of the products they sell are unique. I don't know if I will though, cause one bad experience was enough to deter me. Here are some of my major issues: 1) The cashier at the front assumed I was stupid and lost patience quickly when I was asking about prices multiple times, despite mislabeled products. I suffer from tinnitus and hearing loss and often do not catch what someone is saying straight away - she clearly would have a rough time working with people who are hard of hearing. Not sure how they hire their summer staff here. She remained rude and indignant throughout our exchange. She also involved another customer in our exchange attempting to prove to me how incorrect I was, which I also felt was unnecessary. 2) When asking about a furniture piece, I was made to feel like a burden although I was the customer. It clearly felt that they did not want to sell their product or I was not good enough to sell to. 3) I was made to wait half-an-hour to talk to a salesperson after a salesperson was called. I could clearly see that there were two individuals loitering around moving bath towels from side to side. I know its summer and I know you don't want to be working, but you could clearly put a bit of effort into your job, and the time may go by faster. 4) In terms of their products, I have had some of their lights break or smaller items in boxes come broken. I would double check with some of the products on sale to make sure nothing is cracked. I honestly hope if you choose to go here, you have a much better experience than I did, cause no one deserves that type of customer service, and JYSK itself is a great store. Perhaps I'll try a different location next time.

Worst purchasing experience: 1. Waited 40 minutes for a staff to help out with a simple mattress purchase. 2. Waited another 20 minutes to sort out delivery details (which was never confirmed with us and taken down wrong - see point 3) with the promise that item will be delivered in a set time frame. 3. Come delivery day and no one shows up or contact us half way through the day, checks contact info on delivery form and realized the phone number was noted down incorrectly. 4. Phones the store to ask for delivery company's contact info and to correct incorrect phone number. Attempt #1: clerk answers and places me on hold to look for delivery company's contact info. On hold for 10minutes with no answer. Hangs up. Attempt #2: transferred 3 times to 3 different clerks and had to re-explain the situation 3 times. The first answer given: the delivery company has no phone number but here is an email that you can try to reach him at to see if he can deliver to you today. The second answer given (2 mins after the above answer - talking with the same clerk): your delivery cannot be completed today because delivery company did not receive an answer from you when you called. 5. End result was we had to rent a trunk ourselves to pick up the mattress to ensure it will get to our place on time.

Location is smaller than other JYSK's I've been to. There were only two people working at the time. As a result, the line up to pick up my online order and to later check out were both fairly long.

Good store and helpful staff. Do they have a toilets for women? and where is it?

Very friendly staff did their very best, but the issue is in the admin procedures and setup; the store needs better communication with their online site. I shopped online and chose the "Pickup in Store" option, but the items were not quite what I had in mind when I saw them in person. However, as I discovered, if you want to return for a refund, the store itself doesn't handle the returns. This is odd, seeing that a customer is already IN the store to get it and/or return it. The staff kept my order and said I would need to call the online site, but provided me with no proof or receipt of what had/had not been picked up. They were going to photocopy their own itemized form for me, but the scanner wasn't working. Leaving with no clear steps to follow or documentation of what I have paid for, returned and should be reimbursed for is not a reassuring customer experience. They need to sort out their policies and get on board with standard practices for 2018.