County Fireplace Co

The best service experience from the moment I walked into the store to the installation. I love the fireplace in my art/yoga studio. Thank you, Christine, James and Dave!

After much research and comparison, I'm glad that we chose County Fireplace Co. to install our new gas fireplace. James and his team were professional, polite, and very tidy, and took the time to fully explain the fireplace function twice. I've hired many contractors over the years and this is the first time that I could say that about an installation crew. Usually a company sends a smooth-talking rep to give you a quote, and then the crew who comes to do the work is..."different"...in many ways. We were happy to have this team of professionals working in our home.

I had County Fireplace install a new propane stove where there had been a wood burning stove years ago. The install was seamless, no mess, and it looks great. The service was also awesome, and they have really competitive pricing. I have recommended their service to many and will be using them again in the future!

Amazing work! Excellent customer service. Installation was absolutely perfect, and on time! Not only that, they left the place squeaky clean!?

We had a unique and rather extensive wood stove job(s) to do on our home in Prince Edward County. We had to repair an old installation to get it certified and were looking to install a new stove in the main living area of our home for our main heat source. The price of propane to heat the place in the winter was astronomical compared to wood. New to the area, we decided to "go local" and support the local economy. We ended up going with County Fireplace. We made an appointment and James showed up on time to quote on the job. We knew that our previous wood stove installation was suspect and James confirmed it; though offered great advice on how to fix it cost-effectively.We then moved on to the new installation. We had initially decided to locate the stove in another area of the room. James recommended that we try another location and make the stove a center piece of the room. It meant more work for us in terms of relocating electronics and other office gear......but it was a great idea nonetheless.The two jobs came in around $6K; repairing the old unit with a new double-walled stove pipe and extension to the stack, plus a new stove install (Alderlea T5) in our main living room. We put $2500 down on the job as a deposit.Circumstance would have it that we had to back out of the job altogether because of an unexpected financial set back. Everyone at County Fireplace was very understanding and to our relief & delight, refunded our deposit promptly - no questions asked.We re-grouped and later decided to move the existing stove we had upstairs to the main area and use it there, installing a new pipe and stack. Quote was now around $2K - about the cost of propane for 1 year. We asked if they could install it to spec for a later swap-out for the Alderlea T5 and so James had to come by and check everything out, in addition to a review of the manual for the old stove.We set an appointment to get the work done the day after New Year's. James showed up with his crew (three guys total) laid out drop sheets and went to work. 4 hours later, they were done.The guys were polite, knowledgeable and professional. The install was as close to perfect as it gets. The stove looks fantastic and works great.This has to be one of the best experiences we've had with a contractor....ever. Owning two properties....we've had our share of pitfalls in respect to the latter and thankfully, this was not one of them.I would highly recommend this vendor; very professional, reasonable, helpful and friendly. We'll be sure to come back to them for our other pending work.