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Bassett Furniture Galleries

Bassett Furniture Galleries

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3600 Laird Rd, Mississauga, Ontario, L5L 5Z7, Canada
(905) 820-6613 www.bassettfurniture.com
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Feb 6, 2018
I ordered a custom-made sectional, went through all the details with the sales staff, from sofa construction options to the density of the cushions. Once my sectional arrived the pillows were not what we selected, being a reasonable person, we went to the store where the store manager was completely unhelpful. We brought along the cushion of our new sectional to compare with what we selected in store, it was an obvious difference. At first the store manager denied there was any difference at all, when we asked the sales laddies who helped us they confirmed the density was much softer then their floor model. The store manager proceeded to tell us. the back of the cushions is what we selected and the density of the cushion depends on whether the envelope stuffing is from Canada or China. We explained to the store manager given the thousands of dollars this sectional has costed, we would have opted for the Canadian stuffing if we were given the choice. This Company prides themselves on north American made products, they did not offer to replace the 10 back cushions and told us there would be a $250 fee per cushion. Terrible customer service, they don’t stand behind there products. Buyer Beware.

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