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MADE.com

Name: MADE.com
Address: England, UK
Telephone: 0344 257 1888
Price range: $$$

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3.2 Google Review

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100 Charing Cross Rd, England, WC2H 0JG, United Kingdom

0344 257 1888 www.made.com

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Refresh Reviews 3.2

Caroline Kivinurk

Dec 7, 2018

I am so glad I ordered this chair bed. It’s a gorgeous green velvet and looks really luxurious. It came flat packed but just needed the legs screwing on (it took 20 mins max to assemble). It feels sturdy and looks great in my room. The delivery was earlier than expected and very smooth. I would definitely recommend MADE to friends and family. 👍

Nancy Laws

Dec 15, 2018

0 stars. think very carefully before ordering from Made. Ordered a sofa which was for delivery in February, then forced to accept delivery end of November. Currently have two thirds (was told the missing bit was the right chaise end - but oh no! its the middle that turned out to be absent!). Have taken 3 days off work for various delivery no shows, cannot speak to a manager ever, have been let down by two different delivery companies. Cannot have a refund or get the last bit of the sofa I now no longer want as the bits I do have may look lovely but do not bear up to actually being sat on. The worst thing is the constant emails from Made asking if they have resolved my query or asking me to rate their product...guaranteed to raise the blood pressure of the calmest of souls

Kate Shi

Nov 21, 2018

Quite awful logistics and frustrating customer service. Ordered a coupe of items that was taking much longer than anticipated to deliver, so I called to support to cancel them and asked for a refund. The order was somehow not canceled properly by support so the third party delivery company still attempted to deliver - of which i declined. I then had to call back several times to ask if the refund had been processed and was told something different every single time, apparently the refund hadn't even been initiated until after I had called back a few times - perhaps I am naive in thinking that an order cancellation typically means an automatic refund? Finally I was refunded well over two months after for an item that was never even delivered, and not even the full amount was refunded as the "delivery charge" was deducted. Beware, do not expect speedy delivery as claimed by the website or a smooth refund process.

Nabil S

Nov 17, 2018

Doesn’t have enough furniture from the website, it basically only has a few select pieces, missing key furniture I was looking forward to viewing. Despite this their furniture is great, the bed we bought is amazing.

P C

Nov 7, 2018

An absolute joke of an experience. First the items were delayed because they weren't in stock. Then the first delivery was sent to my office on a Saturday, so I couldn't get it for a few days. And they wouldn't change the delivery address, despite having told me it would be delivered on a weekday. Next delivery I paid extra for it to be delivered to my home address on a weekend. Didn't arrive. Got in touch and asked them what had happened? They had no explanation. Rebooked it for the following Sunday. Didn't arrive. Apparently it was locked in a warehouse somewhere. They then organised for it to be delivered to my home at a time that didn't work for me, without asking me (and having previously said they would do what they could to get it delivered at a time of my choosing). Finally it arrived out of the blue in the evening. Will NEVER use them again. Nice furniture, but rubbish, rubbish company.

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