Accent Furniture

We were shopping for a custom dinning set and wanted a solid wood set made in Canada preferably made in Ontario. Handstone Furniture was on the list but some of the quotes we got seemed unreasonable. In Dundas & Dixie area this store is perhaps the largest showroom with many Handstone Tables and chairs on the floor and in every finish that Handstone makes. The floor pieces even more reasonable than the ones you customize. Raj is a helpful and quoted reasonable prices and we struck a deal. The delivery is severely delayed due to pandemic which is the only unfortunate thing.

I recently purchased a leather sofa from this store and had a fantastic experience. Raj, the owner, proved to be extremely knowledgeable and guided us towards the perfect sofa that not only fits well in our condo but also aligns with our budget. The manufacturing timeline was estimated at 3-4 weeks, but to our delight, the sofa was delivered a speedy 12 days after placing the order. The sofa itself is crafted with genuine leather with good quality. The only minor hiccup was the insistence on weekday deliveries despite initial assurances for weekend options during the order placement. While other wooden furniture in store may lean towards the pricier side, the leather sofas here are a great deal.

Purchased a dining room set, and a few more items with Accent Furniture. I would highly recommend them very professional and reasonable. On delivery the dinning table was bigger than ordered when notified Tina was amazing she confirmed she would order the right size and would be delivered in a few weeks. We just received our new table and all is perfect. Very good Canadian made furniture (Handstone) and Accent Furniture was amazing. Highly recommend this store. Maria S.

Do not go here! Worst customer service ever. Raj is extremely rude and disrespectful. We understand that mistakes can happen, but the way he handled it shows that he only wants to make a quick buck and does not care or respect his customers. We bought a sectional sofa from here, and we clarified beforehand that the delivery fee included dropping the sofa in the room that we want. We were also told for an additional tip, they can even assemble it, which we were prepared to do. What actually happened when they delivered was a shock. The two delivery people left the sofa halfway through the main door. The sofa was literally half inside the condo, and half in the hallway. We could not close the main door, and the two delivery people left sneakily without saying a word. While on the phone with Raj, he said that they could not bring the sofa inside because it will not fit through the entrance (this was untrue because our neighbours helped us bring the sofa inside later with no issues). Still on the phone with Raj, we said that if the sofa does not fit through our doorway, then please ask the delivery people to take it back and you can refund us. He said he will keep 40% and will only refund 60%. Are you serious??? Firstly, your delivery people did not know how to bring the sofa inside, and then you refused to take it back and refund us? We’re we supposed to leave the sofa in the public hallway of the building? He did not care at all. When your customer is negatively impacted and not receiving what they paid for, the business owner should step up, take responsibility and suggest solutions, last resort give a refund. Not only did Raj not take any responsibility, he also raised his voice at us, multiple times. Raj, you should learn how to talk to your customers, or else you won’t have any left. We are never stepping foot in this store again.

We recently purchased a dining room table from Handstone, and after explaining it had to be large enough to accommodate all of our guests we decided to get one with end leaf extensions. When we got the table these end leafs did not come with the design of the apron on the table looking unfinished! We spoke to Raj explaining that this should have been pointed out prior to signing the paper work for the order, he understood and did everything to help us with the issue. Less than 2 weeks later he had our end leafs back and ended up with happy customers, we ended up with a beautiful hand made table!