JCPenney

Lovely furniture great prices nice selections knowledgeable staff safe parking wonderful sales

The sales associate Lan was very helpful in assisting us in obtaining the remainder of our refund. We were very satisfied with how quickly she resolved our issue.

This store wasn't too bad. The prices weren't that great for the quality of some of the furniture, but they did have a decent sized selection. However, I'm giving this a two-star review just for the lack of knowledge the sales representatives had and just their unprofessional behavior. My boyfriend and I wanted to stop in and see what kind of furniture this JC Penny actually carried and were surprised at how much was actually at the location. However, one of the sales representatives turned quite rude as soon as we announced that we weren't looking to purchase anything (as we had no idea what we would find and wanted to look around first), we were just interested in the inventory. All representatives then avoided us completely for almost the entire time. Not one came to see us to ask if we had any questions about the products. Now, compared to Art Van, this is something most would consider a blessing, but they avoided us like the plague. It wasn't until I found a VERY nice mattress that I had every intention of actually purchasing that the sales rep actually came up to speak with me. When I asked her for more information on the mattress (as there wasn't anything actually attached to the mattress, no name, no price... nothing), she said they currently didn't have anything for the mattress since they just received it in the store. And that is completely understandable, so instead I asked her questions about the mattress (since hopefully no company would send new products without first sending information to their employees) and she told me that she didn't understand why I was asking these questions because "mattresses don't have specs." ... ... To which I replied, "Yes they do. What kind of memory foam is on the top? What kind of springs are in the bottom portion? What kind of fabric is the top wrapped in?" And instead of fessing up to the fact that she didn't know the specifications, she literally turned around and WALKED AWAY FROM ME! Needless to say I left the store immediately. So, thanks, but no thanks. I will be making my purchases elsewhere that actually has staff that know the products they're selling or at least has the decency to tell me "I don't know," which, by the way, is much more honorable than just walking away from the customer.