Casalife

Great value for the money. They are fast, good and very attentive. It's my 3rd time back. Walk in, no appointment, served without much waiting.

There are few places that make me want to leave a review, but this is one of them. We purchased six dining chairs from Casalife and they’re very nice. It was the experience in store that has given me a great story for dinner parties. The lady who appears to be in charge of this location is just.... something else. She answered the phone when I called to enquire when my order was arriving (as we were past the delivery date the sales guy told us). She placed me on “hold”, and covered the phone with her hand whilst she asked the sales guy what expectation he’d set with us, and agreed to him that she’d tell me that there had been an event that week that had closed the warehouse caused a delay. She came back on the line and gave me that excuse, and I informed her that we already knew about the event that had taken place the prior week and that we’d been given the option to go to the warehouse and collect the chairs... which we’d declined as we had been assured they’d arrive. She was reluctant to offer a solution (and snotty about it too) until I asked for a refund, and then I got a call back from the sales guy later that afternoon saying they’d get them delivered for a few days time as no trucks were coming to their store before then. Imagine my surprise to walk past the store an hour later AND SEE A TRUCK OUTSIDE. Brilliant. I love dishonesty. Just tell me that you overpromised and underdelivered - we still want the damn chairs. So feeling pretty low on trust, I go in to pick up my order three days later, and they ask me to inspect the chairs for quality before signing for them. I did, and found that two of them were damaged. I showed them the damage and the lady said “well what do you expect for that price.” ....excuse me? I didn’t realize I was buying from a second-hand store, or that the dollar value per chair means that I have to accept damaged product. The sales guy looked at me and reiterated her point and awkwardly asked if I was ok to take them. I said no, and he took one of the chairs behind the till, picked up a sharpie, coloured in the scratch and showed it to the lady, then and asked me if that was better. I really, really wanted Ashton Kutcher to pop up and tell me I was being punked, because I couldn’t quite believe it. When I said I wasn’t ok taking the damaged chairs, the lady sighed audibly. I really appreciated her commitment to a great customer experience and the fact that she treats every customer like she wants them to come back and spend more money. Damn lady, what a way to ensure we don’t spend another dollar in your store. Sales guy Chad did his best and swapped out two floor model chair legs with the damaged ones. I feel for him, working with the blonde lady all day. She’s a piece of work. West Elm has opened down the street and I couldn’t be happier that I can go to a place that cares about their customers and the quality of their products.

If I can give this store a ZERO STAR, I would!! WORST CUSTOMER SERVICE EVER! I would not spend even a penny at this store. 1. No hello’s. No directions. Nothing when you walk in. They are just on their computers and just waiting for us to go up to them. 2. I’ve never been to this store but the store clerk said he saw me at the store. If you are not sure, don’t pretend you saw me. 3. Why are you asking me what my “Chinese” name is when I’m telling you my name. 4. said we are going far with the tables so asked to wrap the glass top properly but NO. Very horrible job on the wrapping. 5. When you want to exchange/get a credit for the furniture you bought, they literally SHOVE you out like you are some garbage. I’ve never been treated like this anywhere! WORST CUSTOMER SERVICE EVER!

This place has a terrible selection of margarine available. I'd expect more margarine.

Great selection. This location was much bigger than I anticipated. They have 3 levels and a decent variety of good quality furniture. My experience was quite pleasant and the store manager was very helpful.