Structube - Furniture - Toronto, ON - VerView
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Structube

Structube

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3.6 Google Review
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Toronto, Ontario, M3C 0H8, Canada
(416) 447-8947 www.structube.com/en/our-stores/toronto-don-mills
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Google Reviews

Refresh Reviews 3.6
Jan 10, 2019
Great design and wide variety of items. Prices higher than normal but worth it for how modern and pretty everything looks. Most items aren't kept in the store and have to be ordered and delivered at a cost to the customer as there is no free shipping. No construction service either so you have to build everything yourself.
Sep 16, 2018
Its the worst customer service I've ever seen any company give to their customers. around 2 months ago I put on hold several furniture's, but one of the furniture was not in stock and therefore we could not make the full purchase and around a month later they called us and said that the table is in stock and that we can come and purchase all the furniture at once. we did and our furniture was on hold for 30 days and a week before the 30 days hold we called Structube to make a delivery date and they said that our 6 chairs for the dining table is not available, when it was clearly available when they called us 2 weeks ago and said everything is in stock and which we made the purchase. This was absolutely disappointing and made us very unhappy with how they handled our order. They told us that the chairs would be available in 2 weeks approximately and we said that we don't want to pay for 2 delivery days. The staff kept on saying that there is nothing we can do for you several times not taking responsibility for their mistake at all. We asked them if they would offer a free delivery for the 6 chairs but they only offered us half the delivery payment, which is honestly completely unfair as it was a complete mistake on their part on mishandling 6 chairs in our order. The staff and manager was not inclined to take any responsibility for what happened and had no good customer service at all for handling such situation. As a customer I expected more from them as they were incapable of paying for one delivery cost on a mistake that is clearly on their part. why would I pay for something extra that is clearly their mistake and not mine. I completely cancelled my order because of this extremely bad customer service. Never buying from Structube Shops at Don mills again!!
Nov 24, 2018
The furniture is a decent alternative to Ikea. However, the shopping experience is poor. I went to buy a sofa bed that costs $399. They wanted to charge $90 for shipping. I asked to pickup instead, but was told the option to pickup is not possible, as the item is too large for them to keep at the store. They were unwilling to budge on price of the item and/or shipping. Absolutely brutal to be forced to pay shipping that is 20% of cost of the item.
Dec 26, 2018
Love the collection of sofas but I wasnt satisfied with the costumer service. I waited a long time for someone to come and just show me the colours for a sofa that I was interested in.
Aug 2, 2018
Their employees are all super helpful and polite. Unique selection that we loved. Delivery fee is a bit steep at $90. And it's non-negotiable for larger items. You have to pay for delivery. We got our dining table and our couch here. Made the delivery fee a bit more palatable.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Open Today
Fri:10 am - 9 pm
Sat:10 am - 6 pm

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