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The Sofa Company Canada

The Sofa Company Canada

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3.9 Google Review
4884 Dufferin St #2, Toronto, Ontario, M3H 5S8, Canada
(416) 665-6161 www.thesofacompany.ca
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Google Reviews

Refresh Reviews 3.9


Dec 12, 2018
BEWARE DO NOT SHOP THERE!!! Worst experience ever! They sold me a Natuzzi Sectional sofa which was supposed to be top quality Nattuzi made in Italy and the salesman assured me it was made with a hardwood frame. I was assured it came with a warranty and he headrest didn't work properlly so they said they woudl fix it. Turns out the sofa is made in China and even worse is that the frame is made of cheap and really weak particle board and the frame was broken inside thats why the headrest wouldn't work proeprly. Since I comolained they sent a Natuzzi technicain several times to try to fix it but as kept saying all along it can't be fixed and I want a replacement. This dragged on for a year the technician came at least seven times and eventually gave up and said that it cannot be fixed. Tuns out they lied to me and there was no warranty for the sectional as per Natuzzi as it was a floor model Since then they avoid my calls and ignorimg my emails and refuse to do anything about it. I going to have to take leagl action now. I cannot belive the hell they have put me through the worst custnmer servic ever. When i go to the store the manager fobs me off and tells me someone else is the manager but turns out he was just their delivery guy. I have got no where with them I am left with a $5,000 broken couch and they couldnt care less. Do Not Shop there!

Mar 23, 2017
I found this place online (Facebook) and decided to give it a try and I'm happy I did. They definitely had a lot of great furniture will definitely go for more. Everyone should definitely stop by. You won't regret it.

Mar 15, 2018
Have not received my item in 2 months. Followed up with them 3 times and was promised a call back every time. I never received a call back :(

Nov 12, 2016
Comfortable shopping experience with a large selection of display models. Amazing experience. Incredible people!

May 5, 2017
Best service. Will come again

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Opening Hours

Mon:10 am - 8 pm
Tue:10 am - 8 pm
Wed:10 am - 8 pm
Thu:10 am - 8 pm
Fri:10 am - 8 pm Open Today
Sat:10 am - 6 pm

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