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Brault & Martineau

Name: Brault & Martineau
Address: 7272 Boulevard Newman, Montréal, Québec, H8N 1X2, CA
Telephone: (514) 364-6110
Price range: $$$

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7272 Boulevard Newman, Montréal, Québec, H8N 1X2, Canada

(514) 364-6110 www.braultetmartineau.com

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Asal Noroozi

Dec 10, 2018

Hi. This is the first time I've been shopping from this store. It's been two weeks since I bought Sofa, but I changed the history of Delivery and I still did not have the furniture. Service is awful. I do not suggest anyone. After ten phone calls to return the goods that did not return the goods, and after two days I went there and talked with someone else, They finally deducted from me 35% of the goods I replaced. Customer satisfaction is not important to them. They are thinking about their own profits. I do not offer anyone anymore. Compared to other shops, the terms of returning goods and getting along with the client are not right, only my nerves are unhappy. In these three years I had not seen the worst of this store. In my opinion, there is no star rating.

Sally M

Dec 17, 2018

Update: (Still horrible) They finally picked up the horrible smelling couch (and this after continued debate - since their service tech told me one thing and then returned different information to them. He didn't even fill a form for me to sign). They recommended I purchase a different couch since TWO from the same model had issues. I ended up buying a new more expensive one - they didn't offer any deal after the whole ordeal... It hasn't even been 6 months I have this couch which is almost double the price and it is already damaged! One of the springs has gotten loose and you hear a snap every time you sit on it (in an area the least used!). It has been over a month I've been calling/emailing the store and even reached out to a member on their legal team ... and guess what? NO ANSWER, NO DUE DILIGENCE. Their wait time on the phone is over an hour at times and when I do get someone, they say each time "Well we can't do anything, all we can tell you is a technician will call you in 3-5 days". Awful. Stay away - buy elsewhere! Waited almost 3 months to get a couch. When it arrived it had a defect. A month later, only after going to the store to complain about the delay; did I finally receive the replacement couch 4 days later...and it STINKS (possibly mold)!! We first thought it was an out of the box smell and waited a day, but it is very poignant now and making us sick! No customer service, no customer satisfaction, no customer guarantee. Both deliveries were also not professional standard levels... Mind boggling and heart breaking experience! Unless you want to spend hard earned money to be stuck with and around rotten furniture; don't risk it; stay away and buy elsewhere. I'm writing a review because I was told I cant speak to a manager and I am stuck with this couch!!!! Garbage.

Isabelle Johnston

Dec 24, 2018

The sales people were very nice and professional, but the bed was broken when they delivered it. I went to the store and showed them pictures of the broken piece, and was told I would get a call back within 72 hours. That didn't happen, and when I called back today I was told that no one would call me back until "at least the 27th" with no end date. The representative I spoke with on the phone was rude and unhelpful and didn't even offer an apology for this error and the inconvenience it has caused us. I don't think it's asking too much that we be able to sleep comfortably on the bed we purchased almost two weeks after it was delivered.

Samantha Achidi

Dec 12, 2018

I will NEVER again bother buying anything at this company and I HIGHLY recommend you don’t either. So i ordered a bed and a mattress, the mattress came all fine and dandy. My first issue arised when I missed the delivery for the bed and only 4 days later, after I called, was I informed that I would have to pay an extra 50 to have it delivered again, because I was wondering what the situation was. Now this is my first time buying furniture, I would assume this is the type of information you’d give out. Secondly the support bar that came with the bed was too short so i ordered another one, waited over 2 weeks and that one was too long. At this point i’m exasperated and quite annoyed, I call and ask them I want another bar sent to my adresse this time because i can’t spend my time going up and down the city to pick up pieces, I should already own and that have been paid for, this is also a great opportunity to have someone check the piece if there’s another mishap... actually this was a request because I was not gonna stand another issue and I was completely right to have requested. Surprise , I get a call saying I can come pick up my piece even though I asked it to be delivered. “Forget it “ I say and proceed to pick up the piece at the nearest location(took me an hour by the way) and what do you know, it still doesn’t fit. I’m a student, i don’t own a car and i’m not rich, I don’t have the time nor the ressources for this kind of nonsense. So for over a month now i’ve been sleeping on a mattress on the floor surrounded by a bed frame. I have 3 useless bars and minus 500$ in my bank account, one couldn’t be more livid. After this whole ordeal, I do please plead you take your business elsewhere, if not for yourself do it in memory of a poor young student outta pocket. And this is why people shop online .

Sam Wong

Dec 8, 2018

MATRESS PURCHASERS: We shopped for our new king size MATRESS and went to dormez-vous , linen chest and B&M. B&M costed the most but we went with them anyways because of the service promised.... now I'm doubting... delivery came , Wrong MATRESS cover size.... and remember that u have to have it to have the warranty... what are we supposed to do now???? sleep on the floor ??? ... they sales man said they would take old ones away so we nicely packed it up in bag.... they didn't want to take it because it wasn't written on the receipt ???? the salesman said they would clean the MATRESS if stained.. now I'm skeptical since "it's not written either " lesson is be skeptical what the salesman tell you and have it all written. delivery guys came in with boots all wet and stained floors. even stepped on my rug even when it wasn't on his delivery path.... really not top notch service included. I would probably shop elsewhere next time. sorry lost my business for all future purchases.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:9 am - 5 pm