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Brick

Name: Brick
Address: 6867 Boulevard Newman, Montréal, Québec, H8N 1X1, CA
Telephone: (514) 595-9900
Price range: $$$

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2.7 Google Review

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6867 Boulevard Newman, Montréal, Québec, H8N 1X1, Canada

(514) 595-9900 www.thebrick.com/store/details?storeid=4240&utm_source=G&utm_medium=lpm&utm_campaign=thebrick

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Refresh Reviews 2.7

Dinhaz U.

Oct 10, 2018

Beware the mattress tested in store is not of same quality when delivered. Tested and purchased a firm mattress delivered a soft. I thought I was crazy so my wife and I went back to test it and we were right much different quality. I placed an order for a bedroom set. Pushy middle eastern sales woman wanted us to pay upfront over 4K for set they had on back order, called me twice to ask for payment, when I asked if they had on stock she says no.. Was told it would be available in 3 and half weeks when time came they tell us the date changed. After 5 weeks of frustration we ended up buying a different set and was charged the difference. Not one apology. General manager Harman is a crook when I asked for compensation for the lack of service he offered me a reduce price for a storage piece said best he could do was $159 off of a $200 price tag ( same piece went on sale for $159 a week later. Bad experience I will not be thee again nor will I promote this store. I have bought other items in their locations in Toronto. This is the worse experience I had. PS. I believe they only order the order from the manufacturer once it’s sold in store. STAY AWAY - pay few bucks more and get better service and your purchase on time.

Andrea and Sean

Sep 21, 2018

We ordered a total of about $7K worth of furniture 2 years ago, over several different visits, the delivery went smooth and nothing was damaged. Due to back ordered stuff, there was a slight delay on a couple items, but we knew that going in. Our salesman Leo was the best, he kept up in the loop with the dates for all the deliveries. We recently went back and purchased more furniture, we made sure to deal with Leo again and, again, he did not disappoint. He's very professional, not a pushy salesman. The delivery guys showed up right on time, they too were very professional and courteous and nothing was damaged.

Cristian Asenjo

Aug 30, 2018

(see most recent update at the bottom) Came in for the Canada Day sale with one thing in mind (couch set). The man helping us out, Jean Francois, was really attentive and helpful. We tested the set we wanted along with a couple of others for comparison and ended up buying the set we originally came in for. Only thing we didn't like is that the flyer never said the item wasn't in stock, and we weren't able to be told a clear date on when we would receive it. The best information we got was that we have to wait approximately 1.5-2 months (until the middle of August/beginning of September) to have the item delivered. Update: We finally received the couch and the staff making the delivery did damage to our property. They took pictures and said the Brick would contact us but that hasn't happened and no one has responded to help us.

Abbey

Jun 4, 2018

What a bad experience with Lasalle Brick! The salesman was very enthusiastic, but they screwed my bill and the installation. I ordered three desks (5-piece set), 2 dining tables, four bedroom sets and three couches. I want them delivered and installed properly. On the day of installation however, as soon as the assembly team came in the guys were surprised to see so many things. He told me he only got the order to install one dining table, one office desk set and one bedroom set. I will have to pay an additional 1500 to have everything installed. I called the store immediately only to be trying in vain looking for the salesman or the manager. My phone showed a calling time over 90 minutes before a lady finally told me she was going to take care of it and take care of the extra expenses. A few minutes later, the installation guy came to me with the parts I am missing and told me that he was not going to proceed before getting a written order from Brick, because he had several instances where he did the installation but without a written order would not be able to get paid from Brick. When I called Brick today for the missing parts, the lady told me those parts were not in the sales order in the first place. Can we get everything right?

Jesse A.

Jul 31, 2018

Absolutely horrible! No follow up. Once you make your purchase, if there is any sort of issue along the way, good luck getting any help or finding out what is going on. Once they've made the sale, it's up to you to chase and stay informed even if the delivery is late or forgotten (as was my case!). Trust me, the headache is definitely not worth it. Shop somewhere else, I definitely will not be returning here.

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Opening Hours

Mon:9 am - 9 pm

Tue:9 am - 9 pm

Wed:9 am - 9 pm

Thu:9 am - 9 pm

Fri:9 am - 9 pm

Sat:9 am - 5 pm