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Germain Larivière Laval Store

Germain Larivière Laval Store

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3.7 Google Review
2900 Avenue Jacques Bureau, Laval, Québec, H7P 6B3, Canada
(514) 866-8691 www.germainlariviere.com
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Google Reviews

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Oct 3, 2018
My sister bought a sofa at the store in Laval. The delivery came yesterday and the the legs were missing. The delivery guy called the warehouse and they said that it would take 4 weeks for them to receive the legs. She asked for the order to be cancelled which they agreed to do. She got a call from the Head of CSR a guy named Daniel who threatened her on the phone and said "I know where you live and I will keep calling and even come knock on your door until you take the sofa and pay for it". She called the cops to file a harassment charge against him. Do not buy anything with this company and please do not provide them your personal information.

Jun 27, 2018
At 8:15 pm nobody greeted us, nobody asked if we had questions even after we showed interest in a sofa. Nobody said a word as we walked out. Great service! 👍 😞

Sep 8, 2018
I bought my appliance at Germain and the price, service and delivery was good. The whole thing was ruined by the appliance installer they recommended. He was the worst of the worst! Please never use Vachon! Read the recent reviews and I'm sure more similar ones will come now that we started. I encourage people to write reviews. I didn't write reviews previously, but after this I felt I had to so others won't go through the same issues. Shame on you for not responding after this horrible installation issue. I will never buy anything at GL again!

Jul 26, 2018
The furniture and the design they have is outstanding. The staff is friendly, they don't put pressure on you, they are patient and professional. If you need new furniture, you must go there to see their collections, its gorgeous!

Oct 10, 2018
We ordered a bed from Germain on June 12, 2018. I called to inquire about the delivery date in Aug and was given Aug 23rd as the date it would be ready. Great, so we ordered the mattress and had it delivered for that date and got rid of our old frame. A month and a half later, we still have not received the bed (almost 4 months since we ordered). I also hope we like the mattress because the trial period is elapsing. We have been given 5 delivery dates so far which have not been respected. After sales service and sales associate did not return calls on 3 occasions. I had to call the manufacterer and go to the store in person to get answers. Now that they say the bed is ready and in their inventory, they are making us wait another week for delivery (6th delivery date). I will be shopping for the rest of my furniture elsewhere from now on. October 9th Update: When they finally delivered the bed, the delivery people said it didn't fit through the door. They said our options were to return it or wait for a technician that would come in 3 - 14 days and charge 100$ to disassemble the 4 pieces so that they would fit. Once they left, we discovered that the pieces did fit. We called to get them to come back to assemble it and no one showed up or called back. We ended up assembling it ourselves. So much for the 50$ "White Golve" delivery fee.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 5 pm Open Today