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Structube

Structube

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3.3 Google Review
1450 Rue Sainte-Catherine O, Montréal, Québec, H3G 1R3, Canada
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Refresh Reviews 3.3


Mar 4, 2019
Very poor quality So difficult to contact them Each store has its own stuff and if you buy something from that place you have to always check anything with them Other stores don’t service you!! I bought a couch and after 2 weeks it starts being fluffy. They didn’t refund my money and force me to buy something else instead!!

Jan 13, 2019
Worst clientele service! Ordered two white vases online back in July 2018; the vases were backorder until December 2018. Finally, picked them up at the Ste-Catherine store in December 2018. First, they gave me one vase (instead of two) because they did not look correctly at the invoice. I came back to the store 10 minutes later and they gave me the second one. Later that month, I gave the vases as gifts, one was white and the other one was PINK (not like the item I ordered). I called the store to ask them to send me the white vase that I ordered by mail. They refused to do so saying the only way to get the vase I ordered was at a Structube store. Now, I have to return to a store far away from home to exchange the vase even if it was their fault. The woman on the phone was not cooperative and it was as if I was the one in the wrong. I will not order from any of their store again.

Jan 25, 2019
Worst online order client services experience. Ordered and paid for 4 pieces of furniture 1 came broken in half. Still sitting in a box at my front door. Called costumer services and they said it still under investigation????? It came to my house broken!!! I asked to speak to a manager he said there was no one higher than him I could speak to and that I should go online....

Feb 6, 2019
Yup the customer service is pretty garbage.. I'm pulling out my orders and going somewhere else.. I missed my delivery call by 5 minutes and was forced to repay 70$ for it even though I tried to call them seconds after I missed it.. I'm getting a full refund and will invest for furniture somewhere else. That was my first time with you guys and surely the last one.. you can tell people to wait months and push your back order dates at will, but when it's the customer that does it we pay full price for it.. If you want a quick 101 on customer service just talk with Amazon *UPDATE* A representative of Structube contacted me shortly after I lodged a complaint through their website and offered me a free shipping which I gladdy appreciated, but found it sad that I had to go all the way there to make my simple request reality... However, I ended choosing a different furniture store Don't be afraid to make your voice heard, people higher in the hierarchy usually have more leverage than the ones in store and understand customer service better.

Feb 6, 2019
POOR quality products I bought a couple of things on Structube St Catherine W two weeks ago. I received the bed on Thursday, the bed came without the screws, we have been sleeping on the floor since then they said we just have to wait until the screws are deliver, it have been almost a week, plus I also bought a desk, when I remove the desk from the box it had a humidity smell so bad that it gave on of my family members an asthma episode plus the desk had a white dust, just TERRIBLE

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9 am - 5 pm