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Refresh Reviews 3.7


Jul 30, 2018
While the selection of the product is generally quite broad, there were a couple issues my wife and I experienced during our visit and afterwards. 1. After negotiating a price (no more than $2,800 total), the salesperson led me to their desk to write up the order. While at the kiosk, he showed me the materials we were ordering, and then continued to discount the price of one item so the price would be where negotiated. He typed in $1,299, which on top of the other items made the grand total just shy of $2,800 (about $10 less). He then re-entered, right in front of me, $1,310 so that it brought the total to exactly $2,800.50. This is completely unprofessional. 2. Delivery - Each item we ordered was roughly 2 weeks late - which I understand is not always under their control., However, when no one even bothers to call you to let you know your items are late, that is where I believe this was unacceptable. I had to call in and express my concern, and was advised another date it should be in. No call once again, and once again I had to make the call to only hear that it would be in "any day". We will see if this comes in this week or not, I suppose. 3. Warranty. The salesperson added the warranty we paid for to only one item on the invoice, but did not tie it to both items. It took numerous calls and emails to get this resolved, where all I received was a "yes I confirm" on an email, regarding the warranty being tied to both items. Again, a small detail but it adds up to a list of disappointments. Overall, we are quite disappointed with the quality of service we were provided. Unfortunately, I would not recommend this location. We will say, though, that during the times we did call in, the staff was extremely polite and professional. That was by far the best part of our experience, and will give their staff kudos for remaining polite on the phone every time.

Sep 27, 2018
Mansi was a wonderful sales rep, answered any and all of our questions and was very helpful. Great communication, thoroughly pleased with our purchase and the assistance of all staff there. Thank you so much.

Sep 26, 2018
April is an amazing sales rep. She worked hard for us and is a wonderful and genuine human being. Replicate her and make her CEO

Jul 3, 2018
I had a fabulous shopping experience at the Brick on east Victoria Ave. The staff were helpful and courteous, and provided exceptional customer service. I'm very pleased with the furniture I purchased. They are high quality items, stylish, and were very reasonably priced. Thanks very much to the staff and full marks from me!

Aug 17, 2018
My furniture needs were 100% met by Christopher from The Brick on Victoria East! Not only did I get a bedroom suite that I will love, but I got it at a price that made me VERY happy! I would definitely deal with this Brick location again.

INDUSTRY BLOGS

Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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The Science of H2O: Why Water Matters in Whisky Production

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

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The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm Today
Sat:9 am - 9 pm

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