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Surrey Metro Taxi

Surrey Metro Taxi

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1.9 Google Review
8299 129 St #101, Surrey, British Columbia, V3W 0A6, Canada
(604) 585-8888 www.guildfordcab.com
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May 15, 2019
Don't waste your time. Call a different company. Told me 10 minutes. 20 minutes go by. I called again. They told me 10-15 minutes. After waiting for 40 minutes, I called another company. They arrived when they said they would. After 1 hour, they never called me and probably did not show up. Also, their customer service is a joke.

Jun 4, 2019
Worst taxi service ever. Been over an hour since I first called. She told me 15-20 min and then after a half hour she said another 10 min. Taxi didn’t show up and I’m late for work. Thanks. I wouldn’t even rate them 1 star. Negative 4 stars

May 26, 2019
I am only giving them a star cuz they wont let you post if you dont. I work in a mental health facility and unfortunately this is the taxi service that they use for our clients. They are always late and today when I called to ask what has happened to the taxi that did not show up at 8:15am like it was suppose to I was told that they are still trying to flag down a taxi to come pick the client up. The dispatcher also gave me attitude for complaining. It is now 9am and there is no taxi. I called back yet again and the dispatcher kept interrupting me telling me that i don't get it and that there are just no taxi's yet in the area for them to flag. Its called Surrey metro and you are telling me that there are no taxi's in the gateway area. how many taxi's does this company own? I am going to ask that we book with another taxi service in the future. This is crazy!

Apr 16, 2019
Called for a wheelchair accessible taxi and was told I had to wait 5 minutes, after 5 minutes no taxi. I waited 10 more minutes and still no taxi. Call them back and was told it might take up another 20 minutes. After waiting another 20 minutes still no taxi, now it being more than 45 minutes and still no taxi. My guess is there never coming. My guess is they don't like people in wheelchairs. I give a one star only because they answer the phone.

May 31, 2019
Worst service. Said the wait time is 10-20minutes. When no one showed up after 25 minutes, and I called again they said driver loaded someone else. WHAT A JOKE!!!!!! Also the lady on the phone didn’t have any sense to talk

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