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Bonny's Taxi Ltd

Bonny's Taxi Ltd

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1.5 Google Review
5759 Sidley St, Burnaby, British Columbia, V5J 5E6, Canada
(604) 451-1111 www.bonnystaxi.com
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Nov 28, 2018
If I could give 6 stars I would! I requested (online) the taxi last Thursday for a Friday morning pick up. The experience was exceptional! The cab was on time, clean and quiet. It was my first taxi experience with my young daughter of 6 months; our driver was kind and seemed very careful with his driving --both of which I valued immensely.

Dec 15, 2018
Absolutely awful!! I requested a ride from a local WalMart. After 25 minutes I tried calling again and was on hold for 10 minutes before I gave up and called a different company. 10 minutes after that one of their taxis rolls up and says my name. When I asked the driver why it took 45 minutes he started getting angry and claiming "They just gave me the call now. It's not my fault!" As he started getting out but before I started putting my stuff in, I see the cab from the other company coming towards us. So I say to this driver "It's fine. I had to call another company because you weren't showing up. Don't worry about it, I'd rather go with him." And the driver actually climbs back into his seat and slams the door, then yells at me "Never call Bonny's again!" Yeah, I have no problems with that bud.

Nov 27, 2018
Our driver was great. We we're slow and he waited...no complaints. We also had a lovely chat on the way to our destination. Would have been a 5... but the car could have been cleaner.

Dec 22, 2018
I have used many taxi services across North America and this is BY FAR the worst. This is not based off of one issue, but consistently bad service across the board. IF you can get through to someone on the phone (absurdly long hold times for how long they speak to anyone on the phone) , that may be able be able to send a cab (terrible service area, will not leave Burnaby by an inch) that might actually show up (that one should explain itself) If you need a cab in the Burnaby area, I'd suggest taking a bus to get somewhere another cab company could pick you up.

Dec 15, 2018
I would rate them a 0 if possible. Worst cab company I’ve ever dealt with. Booked a cab through the app this morning for 6:30 pm. I got the notification that the driver was on route but 40 minutes went by and no one showed up. I couldn’t even check the current rides I had booked through the app as every time I clicked it the app shut down. I then proceeded to call the cab company who passed me over to dispatch. I spoke with the most rude women who just ended up cancelling my ride all together. Worst cab company and worst customer service. Please someone start a better cab company in Burnaby!

INDUSTRY BLOGS

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