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Lux Limousine Services Ltd.

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4.5 Google Review

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1648 Taunton Rd, Hampton, Ontario, L0B 1J0, Canada

(905) 725-0033 lux-limo.com

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Refresh Reviews 4.5

Lori Osborne

Mar 22, 2019

WARNING DO NOT USE THIS COMPANY. The lone star of this review belongs to the driver Graham who worked very hard to make an extremely disappointing experience with Lux Limo a little better. I booked a stretch limo to take us to a concert downtown. I was very specific about wanting a stretch limo as I had called other companies that didn't have what I was looking for. I was told a price and agreed to hire a stretch limo from them. On the day of the concert a black work van looking vehicle came down the driveway. CLEARLY not what I ordered. I approached the driver and told him that this was not the vehicle I had booked. We called the owner who was the most unprofessional and rude business owner that I have EVER dealt with. He proceeded to tell me that this was an "upgrade" and I maintained that it was not what I ordered. He told me that I either took it or didn't but regardless my credit card would be charged. So we went... The truck was uncomfortable (clearly not up to the standards of limos that I have travelled in before) and it was a rougher ride. What it comes down to is customer service. I booked a service and received something other than what I was told. I was treated rudely and spoken to in a condescending way by a business owner who was holding my credit card number hostage. I would gladly have walked away and driven myself to the concert but I was told that my card would be charged. I have researched since and have discovered that the vehicle sent to us was the same price as the one I had ordered. Upgrades would mean that the vehicle would have been a greater cost. I personally do not believe what this business owner told me about the upgrade. This whole situation was unbelievable. I still am shocked at what happened to us.

Dwight Keller

Feb 11, 2019

They offer one of the safest and most luxurious rides in the city of Toronto that money can buy. Customer service is top class. They only use new and spotless cars. Their drivers are excellent professionals and very courteous. The rates are also very competitive. A ride from the hotel to the Airport costs about as much as any other regular taxi ride. Outstanding really!

Cristen Grimm

Mar 29, 2019

Lux Limo is a pleasure to work with. They set up the trips flawlessly every time. I dealt with them over ten times in the past, have had no issues so far. Great job, keep it up!

Isabell Patchell

Feb 4, 2019

I called this service to take me and the family to the airport for our vacation. Our driver Greg was early, courteous and an excellent driver. We thought we were running late for the flight but he got us there with plenty of time to spare. It was a very comfortable ride for 5 people with lots of baggage. We will use them again.

Michael Stevenson

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