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Burlington Limousine

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1.8 Google Review

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1477 Lakeshore Rd, Burlington, Ontario, L7S 1B5, Canada

(905) 592-1401 www.burlingtonlimo.com

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Devs20

Jun 12, 2018

Do not book with this company! Absolute worst customer service I've ever encountered, hands down. Our driver tried to scam us out of $900 cash when my credit card was already being charged. We told him the credit card was being charged, he proceeded to lock the limo and not move until he got cash. Not until we yelled at him repeatedly would he go, this made us late for our make up appointments. He then made us late for my wedding ceremony because he went to the wrong location AND THEN made us late to our wedding reception! On top of all that, the price included "just married decor" which he made our GROOMSMEN attach since he would not!!! The company 1st promised to remove the gratuity charge (they didn't). Then the company promised to provide a discount (they didn't). They promised us a free ride with our next booking (as if we'd ever book with them again!!). When I saw the full charge a couple days later, I called and they said not to worry they'd look into it and call back (they didn't). I called them hours later to see what was happening, they told me that they did me a "great service" because their limo broke down, so they sub-contracted out, therefore I had to pay full price. I said this is unacceptable, we are treated horribly and they said it was their terms of service that we had to pay full price. I explained everything we were promised and they said, "sorry, that's against our terms of service." I asked how you can pay a driver THAT horrible a gratuity. They offered me $100 off my next limo rental. Really?! What happened to my other offer of a free rental?! Again, I would NEVER EVER book with them again, so the point is moot. Basically, they did EVERYTHING they could to RUIN my wedding day. DO NOT EVER BOOK WITH THEM!!!!!!!

Ivan McCann

Jun 12, 2018

Absolutely rubbish. This company's service was used for a dear friends wedding and I have never been more appalled at their service. First the bridal party had prepaid via credit card but when the driver arrived to collect them he demanded cash and refused to move until this was provided. Then after the ceremony the driver was unable to put a simple small banner on the back of the limo while the photos were being taken despite being given pretty clear and concise instructions. Then he spent a good 10 minutes telling us that "it's the company's fault nothing ran smoothly" and that "once the customer pays - anything else is not his problem". This even with a supervisor on scene too! I can honestly say I've never been more unimpressed with the customer service from a company. Just brutal.

Sarah Blake

Jun 13, 2018

I will not be using this service EVER, my friend booked a limo for her wedding. He drove her to the wrong place, made her late for her own wedding and the driver was hassling us for cash.

Chris Silverthorne

Jul 8, 2018

L W

Jun 12, 2018

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