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Soo Line Limo and Airport Shuttle

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2.3 Google Review

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3303 Interstate 75 Business Spur, Sault Ste. Marie, Michigan, 49783, United States

(906) 440-5161 soolinelimo.com

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Refresh Reviews 2.3

Kristen Reeves

Sep 17, 2018

If I could give less than one star I would. I called on the Monday before the requested ride (on the following Sunday) to set up a one way ride from the St. Ignace starline ferry to CIU airport. After recieving my $80 quote and clarifying the correct ferry times and pick up times, I was told everything was good to go. I end the call and there are no email confirmations, calls, or reference numbers. I assume because this is a small scale operation, this is just the norm. Fast forward to Sunday. I call the company to figure out where my ride is/ see if I need to go somewhere to find my shuttle at the ferry launch. ..and my reservation doesn't exist. The operator has an attitude and asks who I spoke with...well I don't know that answer. The only information I have is what shuttle I am supposed to get picked up on, and the ferry stop I am at. After saying I was supposed to get picked up at 1 pm, it is responded to with a "well I have no record of that, and we would never be able to get there in that time." Instead of having an empathetic approach, the operator approached the situation defensively and rudely. I wouldn't have booked them even after that because of the attitude they had. I am not familiar with the upper peninsula (I was in town for a wedding on Mackinac Island) however, I am a pretty seasoned traveler and this treatment and the unprofessionalism really shook me up. I imagine this happening to someone who may not be as fast on their feet, or have the back up resources I had and I am terrified, because the feeling of being stranded becomes very, very real especially as it becomes clear the person on the other end of the phone is more concerned with covering themselves from blame then making an effort to fix the situation. Long story short, consider renting a car, getting another local service from your destination, or have a friend pick you up. When traveling to catch a flight this level of unprofessional behavior really is an unnecessary piece of any travel day.

Kaynan Elkins

Aug 1, 2018

I was charged 47 bucks for a ride to the airport from the coast guard station and they picked up another guy that was also going to the airport. I understand it’s a far run by that’s a little ridiculous, especially considering the split ride. Besides that the service was fine.

Mary Green

Sep 10, 2018

I had to wait and when they didn't show up. I had to call again. The driver ignored me when I tried to tell him where I wanted to go and he was going to drop me off at wrong place. Will not call them again

Cameron Bartlett

Feb 4, 2018

The drivers are faster than jimmy johns. Super duper freaky fast.

Kalene Cassise

Jan 22, 2018

I have always used soo line and almost everyday more recently for work transportation. But today I am fed up. I called for a ride to the store and no one answered until the third time I called. Then when I called for a ride home they said 10 minutes I waited 30 and ened up having to walk an hour home. And finally when I was ready to go to work the driver was not professional on the phone and very rudely told me I could not get a ride unless I waited an hour. Ridiculous. I would now like to add that I tried out this company again and they have gotten worse. Never there when they say they will be i have to call an hour before having to go anywhere if I want to be on time. I've been late to work several times. I've been told I was not on the list when I scheduled a pick up. I've had them show up and then leave as I'm grabbing my coat and when I call them they ignore my call. And most recently today I called for a cab was told 15 minutes then 30 minutes later I see their van with their logo soo line in white writing with the figure drive right past me and when I call they claim it was not their van. Fed up do not ever use this service!

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Soo Line Limo and Airport Shuttle

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INDUSTRY BLOGS

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Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Shuttle & Taxi Near Me

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