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Prestige Limousine Inc

Prestige Limousine Inc

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1.0 Google Review
10 Bertram St, Toronto, Ontario, M6M 3S4, Canada
(416) 658-7850
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Oct 11, 2017
I usually read company reviews religiously before booking but somehow this one slipped by. All of the reviews are accurate. We also had a terrible experience this past Saturday. The limo was an hour late and filthy, my groomsmen ended up cleaning it. We also had to pay $150 for Uber to get us where we needed to go and the driver asked us for cash upon arrival at our destination, which we obviously didn't give him. The company has also been flippant in taking any action to rectify the situation and repeatedly states they are "investigating". There are really no words to describe just how bad the service was with this company. My recommendation is to pay extra and book with anyone other than his company. I plan to file a complaint with the Better Business Bureau if I haven't received a full refund by this weekend and I encourage everyone else to do the same thing. I'm not sure how this company is still in business.

Jul 12, 2017
I only wish we could give this organization a rating lower than one star! This has to be - without a doubt - the worst customer service I've ever encountered in Toronto. Their fleet of "prestigious" limousines fall short of any acceptable standard of comfort, let alone luxury! We booked their services for a mid June wedding, where we were left to revel in the "lavishness" of an overcrowded (their limousines were far smaller than advertised) and unairconditioned escapade through downtown Toronto. The limo's interior was so stifling hot that some of the guests chose to travel in a Toronto taxicab instead of their own limousine. At least the cab was air conditioned! Matters only grew worst when we approached the company for some degree of compensation. We sent multiple emails and left multiple messages - yet to no avail. It took close to three weeks to receive any reply from this mockery of an organization. Their customer service representatives were consistently rude, uninterested and overall unhelpful. We've been hung up on, promised calls back which never came and outright ignored. Their customer service mentality seems to involve ignoring the problem in hopes that it will go away! A complaint has been filed with the better business bureau, but we cannot stress enough that anyone seeking a limousine in the Toronto area should look elsewhere.

Sep 18, 2017
Driver showed up an hour late, was rude to the bridal party, tried to make the bride stop at an ATM because he wanted cash instead of credit. Their office was horrible on the phone too. These guys have really earned their 1-star reputation.

Oct 18, 2017
i should have read the reviews before booking with them. everything that could go wrong, went wrong with them. i booked them for 8:30 pm, he called me a day before , said one of the cars broke down so he can only come at 9. 9 didnt work for me and he left me no choice but upgrading the car for $75 more because that car could come at 8:30. the day of the party, the driver was 10 minutes late and everybody was 10 min early so we were standing outside for 20 minutes. when he cam, he took my credit card for 10 more minutes, then was checking his engine for some time. it was very hot and it took him some time to turn on the AC. eventually we left at 9... the driver was very rude. he said we cannot leave our alcohol bottles because somebody else will come to pick us up and that he isnt going to clean after us. who does that???? then, the worst part !!!!: i get a call from a different driver around 11:10. he was very rude and said that hes going to be there at 11:30 and if were not there hes going to leave. we just got there around 10 and were not ready to leave yet. it was a birthday party and we didnt even finish eating and didnt order desert. after a long argument with the driver and anotehr person who i guess was the owner, both screamed at me and were so rude, they just didnt show up, and 11 people were supposed to order Ubers... really really really bad experience!!!!!!!!!! do not use them!!!

Sep 3, 2017
DO NOT BOOK WITH THIS COMPANY!!!!! I cannot emphasize this enough! First when we got into the limo the driver refused to take our credit card that we booked the ride with. The driver repeatedly asked us to give him cash which we refused because he said he didn't think our credit card was legit because he has never seen that type before... it was a Chase Saphire. He said how do we know who you are? Well you are holding our ID. So 45 minutes later we were finally off. After arriving to Niagra we started smelling burnt oil and told the driver something was wrong with his engine. He said it was fine. However when we called him to pick us up, he said he called the fire department because the limo caught on fire (we have pictures and video). When we called for another limo, to finish our trip to Niagra on the lakes and then Toronto, they refused and told us they would pick us up at a Gas Station in an hour (with no refund). When we were upset, they started cursing out my friends who were on the phone with them (one was the owner who was cursing). They told us they would strand us at the gas station. Again please do not use this company.

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