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Aéronavette

Aéronavette

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5.0 1 review
4355 Boul Bourque, Sherbrooke, Québec, J1N 1S4, Canada
(855) 628-3883 www.aeronavette.ca
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Jun 29, 2023

Aéronavette is great!

I booked ride from Montreal Airport to Sherbrooke, QC. Overall experience was great. We got dropped off at the address. When we were going back, same, we got picked up and dropped at Montreal Airport. Highly recommended.

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Refresh Reviews 3.2


Jul 23, 2022
They stole my money. I cancelled with a phone call according to their policy. They said they would reimburse the whole thing on my credit card. They never reimburse anything. I kept calling and sending emails. They ghosted me. 157.52$ down the drain. Their own policies and words are worth nothing. It's not worth your time. Ask a friend or use another transport service.

Jun 29, 2022
After many flight delays which is stressful in itself, I had to cancel my way to the airport since it was less than 24 hours. I totally understand, no refund. I haven't been home in over 2 years and wanted to make sure that all my business was taken care of so fully expecting a refund on the return trip from airport 7 days from now I was told that because I canceled the within 24 hours there will be no refund. Not acceptable. , warning people that is there are problems with your flights, which 100% nowadays there will be, make sure you wait a couple of days before canceling the return so you can get your refund Absolutely 💯 ridiculous

Jul 25, 2022
We were just 4min from my address when I asked this racist driver to go back because I left my wallet in the appartement but when I came back he left with my backpack inside the van (I had my passport and laptop in it). I called him but he refused to come back. I was able to explain it to one of the representatives but he said they are going to charge me again. Good luck to next customers

Jun 8, 2021
Convenient, reliable and courteous service from reservations to the airport counter and the drivers - never had a bad experience and surprised some people were unhappy with their service. One must understand that this is a communal ride, if somebody's flight is delayed but the person is booked on your shuttle, the departure from the airport will be reasonably delayed until all expected travellers arrive. I appreciate it a lot, especially, with the late flights,. If it was me on the delayed flight, it would give me comfort that I still will be able to get home that day. Took the shuttle over 10 times times from Magog to YUL and back. Since the pick up is from multiple locations, including residential addresses in Sherbrooke, Orford and Magog, it is hard to precisely estimate the individual pickup time, hence, delays are understandable. In those cases, Aeronavette's communication regarding delays for pick up could be improved. The company requires to wait outside the address ready for pick up but the time is not guaranteed for the reasons above. Once in December I was standing outside for 45 minutes from my home pick up time and had to finally call the office to check on GPS where the shuttle was - I was afraid that somehow the driver forgot to pick me up. By the time I phoned, the shuttle full of passengers was already 5min away from me. It would be better if somebody called and told me not to get out of the condo for at least another 35 minutes and stand outside in cold. Luggage space can be limited in the shuttle too but again it is not on Aeronavette's fault - at the time of reservation, people are not sure how many suitcases they will have, so 4 persons taking 2 instead of 1 or 3 instead of 2 might result in the driver having to solve luggage puzzles. Once again, grateful for the service and will use again.

Jan 13, 2021
Please do not lose your money to this company especially in Covid times where travel is uncertain and continuously changing with restrictions. My family and I booked with this shuttle service in March. Less than 24 hours after booking we cancelled our booking as our flights were cancelled for the following week. We have since moved to BC and no longer require this service. We have called the company numerous times and sent multiple emails over the last 6 months. We have not received a single reply to our emails. When a staff member does answer the phone they are unwilling to listen to our situation, they inform us that if we have not received a reply to our email there is nothing more they can do before hanging up the phone. I have never encountered such appalling customer service where they hang up on you mid sentence. We have requested to speak to a manager, a supervisor and the owner but this has never been possible. I understand that these are difficult times but the companies refusal to communicate with us despite taking hundreds of dollars from us for a service they have not provided is despicable. As we cancelled 72 hours before our departure of booking we are within our rights for a full refund according to their policy. We have had to track down the owner Gérard Desbiens through the use of a laywer so we can simply speak to someone regarding the situation. Please do not waste your money with company and their terrible customer service and their disrespect for paying customers.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm

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