Express Transportation NY Taxi Cab Branch

4.1 Google Review

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327 Central Ave, Albany, New York, 12206, United States

(518) 421-3322 express-transportation-ny-taxi-cab-branch.business.site

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Michael Timberlake

May 8, 2018

I called for a cab to the Albany airport from near the U of Albany. I requested a pick up at 11:30AM and they booked it. At 11:40, no cab; I called and they said the driver was 3 minutes away. At noon, still no cab. Repeated calls to Express Transportation went to their voice mail. They were to call me on my mobile when the cab arrived. I'm sitting in the airport now at 12:51 and still no cab. The plane was scheduled to depart for Detroit at 1:03. I bummed a ride with another guest at the motel who had a car. I would advise against using this company. I have no idea how they managed to get a high rating on Google unless they flooded the reviews with their people. Google should check the IP addresses of the reviews and cull the repeaters. I now see the claim from company management that the driver was at the pick up location and called many times. I doubt that this is true as my phone showed no record of missed calls.

shihab abdella

Jan 7, 2018

Thank you for the great service and the timely matter .

Hala megdar

Feb 20, 2017

Excellent customer service! Very friendly driver! Handled my bag for me. My driver came right on time and drove very safely despite an angry driver on the road acting erratically/cutting him off. Definitely a standout among the other Albany taxis ...

Youstina Aziz

Dec 17, 2016

Wow if I can give this place a half a star, I would. We called about more than over 2 hours in advance to assure that we did our due diligence to let them know we needed at cab at a certain time and also let them know ahead of time. At first they agreed to a certain price, and we thought we were good. Half an hour before they were suppose to show up they call us back and state that they have to raise the price. We thought that this was weird but we agreed because we had already told them to come. We also expected the cab to be close so for us to cancel would be inconsiderate.Time comes for the cab to be here, it's not here. We waited a little longer, still no cab. We contacted the cab company and they kept telling us 2 more mintues. We contacted them about three times and got the same story, 3 separate times. They weren't even apologetic. Very unprofessional of a cab company. Now we have to take our own cars to the event.

Patricia Hays

May 11, 2017

Arrived on time, very accommodating, as always. We're repeat customers. This afternoon, 5/11/17, they provided a minivan taxi to help my 19yo son, who is an RPI student, move his dorm room belongings to a local storage unit (same as last year, only this year he has more stuff). We've also used them in the past for trips to the airport. I'm always anxious about this sort of thing because my son is better at physics than logistics, and I'm 700 miles away. If you try to choose any taxi service in the Albany area based on Google reviews, you'll quickly see that many of the reviews seem bogus. Speaking for the five or so times we've used this service, they were punctual, helpful, fair, and honest, and we'll stick with them.

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