Fussy Cleaning Service

Poor communication and customer service. Fussy Cleaning should better explain services and gauge new customer expectations prior to clean. Should have read reviews prior to wasting money.

We intended to use Fussy Cleaners for a one time party cleaning. They were so good we now use them on a regular basis. They are very prompt to reply to queries, had a problem once where the job was not up their standards, they immediately rectified the problem. Recently used them for our daughter's apartment move out. I highly recommend Fussy Cleaners.

Very thorough, very professional

I had my first ever cleaning with Fussy Cleaning on October 19, 2017. To preface this, I live in a two bedroom and two bathroom condo with my partner and two cats. Our place is generally very tidy but with our busy schedules as two working professionals, I wanted to alleviate some stress of cleaning our place and have someone to come in do the job for us. Following the two women cleaning my home initially, I had asked them both if they had any questions, concerns or if they needed any clarification as to my original request, they advised no. During their cleaning service, I was in the one room that did not need cleaning, and no questions or concerns were noted other than the cleaning of my stove. After 2 1/2 hours of cleaning, they had come to me to let me know they had run out of time and needed to go to their next job, apologized and quickly left. Following their departure, I did a quick review to make sure everything had been completed. In my overview I noted that my on suite bathroom had not been touched. I called Fussy Cleaning within 5-10 minutes of the cleaner's departure and spoke with Stephanie. I had let her know that the on suite bathroom had not been cleaned. She advised at that time she would follow up with the two women that had cleaned my place and would call me back. I never received a call back, in fact, I had to follow up today (October 24, 2017), to look into my request. Stephanie confirmed that she had forgotten to call me back and reviewed the cleaning from October 19th. The long and short of that conversation was that, other than apology - the situation would not be rectified. I was told "should I want to rebook - they (the cleaner's) would certainly not forget again". I then explained my frustration and that as a service that cost $223.13, that the priorities that were requested by completed. I will be a first and last customer of this service and am beyond frustrated. If you are looking for a competent and premium service - I would avoid this company entirely.

Fussy Cleaners were extremely professional cleaners. I have never had cleaners in my house before and I was worried how they would be with my dogs and they were lovely, so kind. They talked to them. They were extremely efficient and are all trained in the same way to clean your house. I felt so comfortable immediately. I would definitely recommend this company.