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Northwest Furnace &. Duct Cleaning Ltd.

Northwest Furnace &. Duct Cleaning Ltd.

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10555 48 St SE, Calgary, Alberta, T2C 2B7, Canada
(403) 561-1410 www.northwest-furnace.com
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Jun 10, 2018
After repeated attempts to get NW Furnace to go back and finish a job (which we were assured numerous times they would) and learning that in fact my tenants have not been contacted, I think it’s safe to say that there are no plans to do this and I will now be posting reviews. What was supposed to be a straightforward job cleaning out dryer ducting turned out to be a several hour affair that I was contacted for three hours into the job. What was going to be up to a $200 bill turned into a $600 bill, and it turns out the issue was that the hose for the dryer was kinked, which should have been what was checked for first. We were not happy with this and paid $300 for the job, which I wish I hadn’t even done when I now have to find someone else to finish it, as NW Furnace failed to check their work after replacing the hose and the bi-fold doors do not shut properly, are damaging the units as a result and have caused great inconvenience to my tenants. I trusted you from 1000 km away above other companies, and that was unfortunately a mistake. Instead of wasting everyone’s time and delaying this for months, it would have been appreciated if you were honest and advised that you weren’t going to go back and do something that would take you probably ten minutes. You live in the neighboring community, so it’s not as though you’d be going far out of your way. While I would have hired you for yearly cleanings and AC service, I will now not be using your services ever again. I hope it was worth losing that business over. I will be posting reviews widely. You were given a chance to make things right and you decided not to.

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Thu:7 am - 7 pm Open Today
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