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New West Cleaners

New West Cleaners

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3.1 Google Review
New Westminster, British Columbia, V3M 1C4, Canada
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Dec 13, 2018
I took some curtains to be hemmed here. Everything was great. Pleasant service and attention to detail. I will go here for future alterations.

Nov 19, 2018
This is THE WORST dry cleaner I have ever been to. I dropped of my citizen jeans to get the back pocket repaired (small rip along the seam) and when I picked them up, there was a new hole above the other pocket, and the rip in the knee was completely ruined. I brought it to their attention within their 48 policy as stated on the back of their dry cleaning slip and the owner REFUSED TO HELP ME, even after ruining my $350 jeans. After much arguing he eventually gave me the $10 back that it cost me to get the pocket repaired, but no compensation for the DAMAGE they caused. I also asked to have my other items back that were waiting to be dry cleaned this week, and he REFUSED to give them back. DO NOT GO HERE.

Apr 14, 2018
I don't know why I keep coming back to these guys. Oh yes, now I remember. The good guys burned down a few years ago. I think they're yet to accomplish anything correctly the first time around, and today was the last day. I ask for stuff to be dry cleaned, and they wash it. I asked for medium starch, and there's none. Time to go and try something new. And if you're reading this, take my advice and try someone else.

Jul 11, 2018
I would give this place zero stars. My husband dropped his pants off to get hemmed. I went to pick it up today and it was so poorly done...well poorly half done. I've never seen so much thread used before. It was like they had a beginner attempt to do it over and over again but never remove the thread.. Then I realized half the job wasn't even done. You could tell the woman was irriated but she started hand stitching it and gave it back to me. I had to give it right back because she didn't even do that well. All the thread was coming undone. So she took it back and used the sewing machine. Then gave it back to me for the 3rd time now with even more thread and said thank you have a good day. It was so ridiculous. We will NEVER go here again.

Apr 14, 2018
Terrible customer service. My husband brought 2 suits to be dry cleaned & have alterations done. The alterations were not completed although we were charged for them. When we brought the suit back I was informed we only paid to get one pant leg hem done & if we wanted the other leg done too it would be 4.50 more. I explained we already paid to have both done ( the receipts from the merchant do not have a breakdown of what was charged). He asked me if I was a dishonest person since I was telling him I already paid. I left the store and lost out on the money I already paid. I do not recommend this dry cleaning service

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Opening Hours

Mon:9:30 am - 6:30 pm
Tue:9:30 am - 6:30 pm
Wed:9:30 am - 6:30 pm
Thu:9:30 am - 6:30 pm Today
Fri:9:30 am - 6:30 pm
Sat:9:30 am - 5:30 pm