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Star Lite Drycleaners

Star Lite Drycleaners

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4.0 Google Review
2353 Bevan Ave, Sidney, British Columbia, V8L 4M9, Canada
(250) 655-7190
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Jul 22, 2018
Great service !

Sep 5, 2017
Consistent good service over 4 years

Jun 22, 2015
June 2015 Starlite Cleaners in Sidney RUINED $250 floater jacket. This jacket was taken to Starlite Cleaners in Sidney to have the sleeves cleaned. The jacket was clean otherwise. "No problem. We clean these all the time for BC Ferries", the lady said. At the time of pickup, the customer immediately noticed some large stains and several marks covering about 1/3 of the jacket that were not there before. When the customer commented that the jacket was now ruined, the male employee rudely said that it must have been like that when it came in, and requested payment for the 'cleaning'. The customer disagreed with this and refused to pay for the 'cleaning'. The employee actually showed the customer another person's jacket that had the same staining, as if to show that this is normal. That other person's jacket (an expensive looking hot-rod type jacket) was ruined as well. The employee continued to argue with the customer and after some time and difficulty, the customer was able to leave with the jacket and did not pay for the cleaning. The jacket was then taken to another cleaning company for their opinion on what happened. This company said that the jacket had actually been DRY CLEANED. The label on the jacket says that it should be hand-washed, not dry cleaned. The dry-cleaning process somehow broke down the glue and components inside the jacket. You would think a company like Starlite Cleaners (who cleans these all the time for BC Ferries) would know this! I know that people make mistakes, but the way that this was handled by Starlite Cleaners was rude and extremely unprofessional. In fact, when the customer went to collect the jacket he had to wait while the employee finished arguing with another customer over the phone! VERY POOR customer service.

Nov 21, 2018

Jun 30, 2018

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Opening Hours

Mon:8:30 am - 5:30 pm
Tue:8:30 am - 5:30 pm
Wed:8:30 am - 5:30 pm Today
Thu:8:30 am - 5:30 pm
Fri:8:30 am - 5:30 pm
Sat:9 am - 5 pm