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Merry Maids of Victoria

Merry Maids of Victoria

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4.6 Google Review
1841 Oak Bay Ave ## 101, Victoria, British Columbia, V8R 1C4, Canada
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Jun 24, 2019
This was my first experience hiring cleaners. I have been apprehensive in the past due to stories of bad service and over charges. Merry maids was fantastic! They took care of everything in a polite professional manner. Colleen, from the office, was very patient and pleasant to deal with despite me calling half a dozen times before booking. My cleaner, Ally, was fantastic! She walked me through the house before the cleaning to ensure what I wanted done, and she walked me through afterwards and made sure I was happy. She even offered to stay and do a little more to ensure all was to my satisfaction. I will be definitely recommending and using merry maids again! Thanks guys!

Apr 9, 2019
Buyer beware. We hired Merry maids for a move out clean recently, and were disappointed to say the least. First of all they charge 75$/hour for a single cleaner with little experience and a slow pace. For this hourly rate we were expecting quite a bit, as even highly skilled tradesmen with years of experience, technical training and thousands of dollars worth of tools often don't charge this much for their services. As you can probably guess, very little got done. We had a small 1 bedroom apartment that we expected to get mostly cleaned for the 3 hour service (again for 75$/hour, this expectation is not unreasonable). She started in the kitchen, as I requested she did, but was not even able to complete that task in the 3 hours. Keep in mind the kitchen is very small and she didn't even have to the clean the oven ( it was on a cleaning cycle). This situation caused us great stress because we were counting on merry maids to have most of our small apartment done for our move out inspection, that took place the day after. We ended up having to spend our own time to finish the cleaning in a panic to get it done in time. On top of that we just shelled out 240$ for a partial kitchen clean. We did contact the company to try and remedy this, but the only thing they would offer is 1.5 hours cleaning on them, which is not at all helpful to us as we no longer require their services( and we would never hire them again). After we told them this they stopped responding to our messages, as I guess their time is better spent signing people up for over priced and under performed services. I recommend you look elsewhere for a cleaning company, perhaps one that values your time and money.

Feb 26, 2019
The service from the maid was great. Everything was nice and clean and I was impressed. She accidentally broke the shelf in my fridge and informed me right away which wasn’t what I was upset about. People make mistakes and at least the maid owned up to it which I was happy about. She said I could call the office to to make a damage claim. However, when I did, the person over the phone was unapologetic and quite rude. She was very short with her responses and told me she would call me the next day because she wasn’t in her office. Didn’t follow up until days later and when she did, she still had a rude demeanour and a "Your problem, not mine" attitude. While the maid was fantastic, I was very disappointed in the way the higher ups dealt things. What a shame.

Jan 12, 2019
I was impressed by the detailed cleaning my house received on the first visit of this service to my home. The job was much more comprehensive than I was expecting, and the quality of the job was wonderful. I was also happy with the administrative work involved in getting me set up with the Merry Maids service.

Jan 11, 2019
I recently had Merry Maids come and do a thorough cleaning at my home. The ladies were efficient and did a wonderful job leaving my home sparkling clean and fresh as a daisy. Thank you. Derek Delves

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm

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